Summary
Overview
Work History
Education
Skills
Timeline
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Sk Kalim Baksh

Nimcouri Masjid Lane, Central Co-operative Bank

Summary

Experienced Body Shop Manager with 20-year career history, producing consistent organizational wins through business development, revenue generation and cost control initiatives. Successfully held oversight for multiple, business-critical functions, including sales and operations while strategically contributing to growth opportunities through increased service agreements and existing account volume. Thought leader adept at employee technical and service skill training and development. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

20
20
years of professional experience

Work History

Body Shop Manager

ADITYA CAR AUTOMOTIVES PVT LTD
05.2018 - Current
  • Improved staff productivity by implementing ongoing training programs focused on technical skills and customer service.
  • Increased employee retention through effective performance management, coaching, and team-building activities.
  • Spearheaded process improvements that led to reduced cycle times and improved overall efficiency within the body shop operations.
  • Resolved customer complaints professionally and effectively to maintain positive relationships with clientele while protecting company reputation.
  • Developed strong relations and partnerships with vendors and insurance companies to facilitate productive business dealings.
  • Developed successful cross-functional partnerships with other departments to facilitate smooth communication and collaboration across the organization.
  • Championed environmental initiatives within the body shop, promoting sustainable practices such as recycling materials where possible or using eco-friendly products in daily operations.
  • Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
  • Oversaw facility maintenance tasks to ensure a clean, well-organized workspace conducive to efficient operations.
  • Enhanced customer satisfaction by implementing efficient workflow processes and streamlining repair procedures.
  • Removed dents, filled in cracks, and painted car exteriors to restore appearance and condition.
  • Implemented quality control measures to ensure consistent high-quality repairs that met or exceeded industry standards.
  • Established strong relationships with insurance providers, resulting in increased referrals and repeat business.

DY BODYSHOP MANAGER

ADITYA CAR AUTOMOTIVES PVT LTD
05.2014 - Current
  • Oversaw daily shift activities, delegating tasks to deputies and ensuring completion within designated timeframes.
  • Managed high-profile cases, ensuring timely resolution and maintaining client satisfaction.
  • Investigated incidents and crimes, collected evidence, and recorded witness statements.
  • Provided thorough training to junior deputies, fostering professional growth and skill development.
  • Maintained safety in high-stress situations by effectively diffusing conflicts and providing clear instructions.
  • Enhanced team efficiency by streamlining communication processes and implementing new procedures.
  • Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
  • Evaluated staff performance through regular reviews, identifying areas for improvement while recognizing achievements that contributed positively to the department''s mission.
  • Assessed and analyzed data to clarify course of criminal prosecution.

BODYSHOP ADVISOR

ADITYA CAR AUTOMOTIVES PVT LTD
05.2008 - Current
  • Assisted in the development of marketing materials to promote the body shop''s services and special offers.
  • Contributed to the development of annual budgets for labor costs, materials procurement, and equipment maintenance.
  • Conducted regular safety inspections within the facility, ensuring compliance with industry standards and regulations.
  • Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
  • Established a welcoming environment within the body shop reception area to enhance client comfort during appointments.
  • Collaborated with insurance companies to expedite claims processing for clients'' convenience.
  • Implemented cost-saving measures where appropriate, reducing overhead expenses without compromising service quality or safety standards.
  • Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
  • Streamlined workflow for increased efficiency by implementing a well-organized parts ordering system.
  • Increased repeat business through exceptional customer service and follow-up calls postrepair.
  • Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.

JOB CONTROLLER

ADITYA CAR AUTOMOTIVES PVT LTD
01.2006 - Current
  • Proficient with the automobile operations, repairing and maintenance techniques
  • Familiar with different varieties of automobiles and mechanism of each of them
  • Skilled at making prompt diagnosis and cost and raw material estimations
  • Willingness to work for long hours and fulfill work obligations on time
  • Ability to lift weight, stand, bend, sit and perform other physically strenuous work
  • Specialized in collision repair, auto & truck suspension and customization handyman
  • Led training initiatives to ensure staff maintained up-to-date knowledge of industry best practices and regulatory requirements.

BODYSHOP TECHNICIAN

ADITYA CAR AUTOMOTIVES PVT LTD
12.2004 - Current
  • Strong knowledge of the standard practices, processes, materials, tools, and equipment used in collision repairing and refinishing automotive bodies
  • Profound knowledge of the overall construction of motor vehicles
  • Uncommon ability to use and maintain paint spraying equipment
  • In-depth ability to maintain accurate inventory and work activity records
  • Improved overall appearance of repaired vehicles by expertly color-matching paint applications during refinishing processes.

Education

Bachelor of Arts -

Adikabi Sarala Das College
Jagatsinghapur, India
06.1984

Higher Secondary Education(10th) -

Haji Sheikh Samiruddin High School
Jagatsinghapur, India
05.1984

Skills

  • Workflow Coordination
  • Quality Control
  • Staff Training and Development
  • Safety Management
  • Training and coaching
  • Insurance Claim Handling
  • Estimating expertise
  • Reports generation and analysis
  • Automotive Repair Knowledge
  • Team development and supervision
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Multitasking Abilities
  • Problem-solving abilities
  • Team Leadership
  • Organizational Skills
  • Customer Service Management
  • Effective leader
  • Active Listening
  • Customer Relations
  • Inventory Control
  • Inventory Management
  • Inventory Tracking and Management
  • Cost Control
  • Employee Development
  • Goal Setting
  • Staff Scheduling
  • Cost Reduction
  • Performance Improvement

Timeline

Body Shop Manager

ADITYA CAR AUTOMOTIVES PVT LTD
05.2018 - Current

DY BODYSHOP MANAGER

ADITYA CAR AUTOMOTIVES PVT LTD
05.2014 - Current

BODYSHOP ADVISOR

ADITYA CAR AUTOMOTIVES PVT LTD
05.2008 - Current

JOB CONTROLLER

ADITYA CAR AUTOMOTIVES PVT LTD
01.2006 - Current

BODYSHOP TECHNICIAN

ADITYA CAR AUTOMOTIVES PVT LTD
12.2004 - Current

Bachelor of Arts -

Adikabi Sarala Das College

Higher Secondary Education(10th) -

Haji Sheikh Samiruddin High School

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