KISHAN KHATIK
Kota
Summary
Results-driven Telecom Management Professional with 11+ years of experience across Bharti Airtel, Jio and Nokia. Currently working as an Area Manager at Bharti Airtel, leading a large-scale business operation with 400+ associates and 9 Territory Managers. Expertise in FTTH, DTH, IPTV and Postpaid Sales & Service operations, with a strong track record of achieving 100% assigned business targets and driving monthly acquisition of 4,000+ new customers. Experienced in sales productivity, territory management, customer acquisition, service delivery, operational excellence and SLA management. Successfully managing 8-hour service SLA compliance and 95% conversion performance. Strong leadership capabilities with a focus on business growth, customer experience and team productivity.
Overview
2
2
Languages
2027
2027
years of professional experience
Work History
Area Manager
Bharti Airtel
Kota, Rajasthan
01.2021 - Current
- Business Portfolio: FTTH, DTH, IPTV and Postpaid Sales & Service.
- Team Management & Leadership
- Leading a large operational team of 400+ associates through 9 Territory Managers.
- Driving team productivity, performance management and territory-level execution.
- Ensuring effective coordination between sales, service and field operations teams.
- Sales & Business Growth
- Driving 100% achievement of assigned business targets.
- Managing monthly acquisition of 4,000+ new customers.
- Focusing on productive sales transactions and improving conversion performance.
- Driving business growth across FTTH, DTH, IPTV and Postpaid portfolios.
- Monitoring territory-wise sales performance and implementing improvement plans.
- Operations & Service Excellence
- Managing service operations with a focus on 8-hour SLA compliance.
- Maintaining 95% conversion performance.
- Monitoring operational KPIs, service quality and customer experience.
- Driving timely resolution of customer issues and service escalations.
- Improving field productivity through structured monitoring and coordination.
Deputy Manager
JIO
- 12.2020
- Managed telecom project and field operational activities.
- Coordinated with field teams to ensure smooth service delivery.
- Supported project execution, operational performance and business objectives.
- Worked with broadband, wireless and telecom network-related activities.
- Coordinated with technical and operational teams for issue resolution.
Telecom Project & Operations Experience
NOKIA
- Supported telecom project execution and field operations.
- Coordinated network deployment and technical activities.
- Worked on telecom infrastructure and network-related projects.
- Supported operational execution and project delivery.
Education
Bachelor of Technology (B.Tech in ECE) -
Rajasthan Technical University (RTU)
Kota, Rajasthan01.2015
Skills
- Telecom sales and service
- Large-scale team leadership
- Customer acquisition and revenue growth
- Business target achievement SLA and service delivery management
- Project and field operations management
- Customer experience management
- Stakeholder and vendor coordinationlogy
- Data analytics and zone management
- Leadership and people management
- Customer service and empathy
- Problem-solving and critical thinking
- Adaptability and decision-making skills
- Teamwork and collaboration techniques
- Customer service
- Sales operations
- Service delivery
- Performance management
Accomplishments
- Managing 400+ associates through 9 Territory Managers.
- Consistently achieving 100% of assigned business targets.
- Driving 4,000+ new customer acquisitions every month.
- Managing operational performance against an 8-hour SLA.
- Achieving 95% conversion performance.
- Managing FTTH, DTH, IPTV and Postpaid sales and service operations.
- 11+ years of experience with leading telecom organizations.
Languages
English
Proficient
C2
Hindi
Proficient
C2
Hobbies and interests
- Photography
- Volleyball
- Reading Books
- Tour and visit new place
Timeline
Area Manager
Bharti Airtel
01.2021 - Current
Deputy Manager
JIO
- 12.2020
Telecom Project & Operations Experience
NOKIA
Bachelor of Technology (B.Tech in ECE) -
Rajasthan Technical University (RTU)