Kishan Kumar

Company Process: FIBE.

Managing a team of 10 people

• Set clear objectives for the team and oversee the day-to-day operations to meet collection targets.
• Develop and implement strategies for handling complex customer cases, and escalate issues where necessary.
• Report on team performance and provide feedback to senior management.
• Consistently achieved monthly and quarterly collection targets.
• Improved team productivity through process optimization and effective leadership.
• Conducted regular performance reviews to assess individual team member progress.

Company Process: FIBE.

Managing a team of 5 people.

• Assisted in managing daily operations, ensuring all team members achieved their collection goals.
• Collaborated with the team to handle high-priority accounts and provided guidance on difficult cases.
• Played a key role in training new team members, improving team performance by 10%.

Company Process: FIBE

• Contacted customers with overdue payments through phone calls.
• Negotiated payment plans and arranged debt repayment solutions based on customer analysis.
• Maintained accurate records of customer interactions and collection activities.