Kishan Singh
Mumbai
Summary
Results-driven Application Support Analyst with Rail Europe, adept at optimizing workflows and enhancing user satisfaction. Leveraged JIRA for effective incident management and implemented monitoring tools, reducing downtime significantly. Skilled in defect management and collaboration, ensuring seamless application performance and proactive issue resolution.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Application Support Analyst
Rail Europe
Mumbai
02.2022 - Current
- Optimized support workflows to enhance end-user satisfaction and significantly reduce incident resolution time.
- Provided end-to-end support for web and client-based applications, ensuring smooth operation of file/data feeds and batch processes to prevent business disruptions.
- Used JIRA to track, maintain, and update trouble tickets.
- Used Opsgenie and Grafana for improved application stability through proactive monitoring, issue identification, and prompt resolution of incidents.
- Collaborated with developers, analysts, and project managers to expedite incident resolutions.
- Contributed to application testing efforts, identifying defects and collaborating with developers on fixes prior to release.
- Reduced downtime by implementing robust monitoring tools that identified potential problems before they became critical.
Education
Bachelor of Computer Applications -
Tilak Maharashtra Vidyapeeth
Mumbai01.2021
Skills
- Defect management: JIRA – for tracking bugs, enhancements, and support tickets across the software lifecycle
- Incident management and monitoring: Opsgenie and Grafana – for real-time alerting, incident response, and proactive application performance monitoring
- Log management and analysis: AWS CloudWatch – used to monitor logs, diagnose issues, and ensure application health and performance
- User and client management: AWS Cognito – for managing authentication, user pools, and access control across applications
- User updates and product deployment – utilized GitHub Desktop and Git Bash for source control operations and
- Troubleshooting and diagnostics – conducted thorough diagnostics to identify and resolve software and hardware issues, and deployment processes
- Teamwork and collaboration – collaborated effectively using Microsoft Teams, Slack, and Outlook
Certification
Advanced Java & HTML (In Progress)
Aptech Computer Education
Mumbai
Languages
English, Hindi,and Gadwali.
Timeline
Application Support Analyst
Rail Europe
02.2022 - Current
Bachelor of Computer Applications -
Tilak Maharashtra Vidyapeeth
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