SUDHARSAN KARUNANITHI
Chennai
Summary
Visionary professional considered a subject matter expert with different applications. Confident Application Support Specialist with exemplary expertise in providing direction during software programming.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Application Support Analyst
BNY Mellon Technologies Pvt Ltd
04.2016 - 03.2019
- Supervised project Enterprise Command Centre (ECC).
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Performed monitoring and troubleshooting of Multibot Architecture in Blue Prism.
- Maintained user and bot credentials in Blue Prism approved by system and process owners.
- Adheres to bot delivery.
- Performed code deployment in PREPROD/PROD, and scheduling process improvements.
- Performed Queue monitoring and control room activities.
- Performed process scheduling as per business requirements.
- Troubleshot and debugged defects; conducted code review and analysis of performance issues.
- Monitoring application health and business transaction using App Dynamics.
- Utilized monitoring tools including Dynatrace, Splunk, Grafana, and cloudprobe in the work environment.
- Provided support and managed various types of UNIX, Linux, Mainframe, and Windows-based application.
- Acted as main key for next level escalations in case of application failure issues.
- Addressed issue reported by tool or customer and assisted in Incident Management and Problem Management.
- Led health check, daily status reports, weekly & monthly status reports, validating queues and job progress; worked on P2 & P3 incidents (Medium & Low Priority); monitored team inbox & response.
- Dealt with bridge calls and main part of P1 bridge calls, managed change request queues (CRQ) and was part of remedy change management.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Performed software application and disaster recovery testing to guarantee business readiness following fail-overs.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
- Prepared in-depth reports for each project managed and updated documentation as changes occurred.
- Provided updated patches for operating systems and system configuration to improve efficiency.
System Engineer
Radiant Integrity Techno Solutions Pvt Ltd.
11.2014 - 04.2016
- Installation, configuration, maintenance of Linux/Unix servers (physical & virtual).
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Provided preventive maintenance for servers, storage equipment and software.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Operating system troubleshooting repair and patches.
- Installation, setup, configuration and support for DNS server.
- Installation, setup, configuration for Web Server Apache and database server like MySQL, SQL server.
- Daily backup system maintenance and Backup restorations.
- File system management.
- Managed, installed OS like Windows XP, Windows 7, Windows Vista in desktops and laptops and managed troubleshooting for same.
- Installed, configured & managed Samba, Apache, DHCP & DNS services in Linux servers.
- Maintained remote administration of servers for any problem across branch related to Linux operating systems.
- Updated servers with latest service packs and hot fixes.
- Identified areas of responsibility where client was unable to meet its support or contractual obligations due to technical limitations or available skill sets.
Education
B.E - Computer Science And Engineering
VKS College of Engineering And Technology
Karur2014
HSC -
National College Hr Sec School
Trichy2010
No Degree - SSLC
ER Hr Sec School
Trichy2008
Skills
- Test Plans and Cases
- Production Work
- Product Configuration
- Defect Identification
- Tracking and Documentation
- Unix Environments
- Infrastructural/ Application Support
- Blue Prism Automation
- Service now / Jira / BMC Remedy
- App Dynamics / Dynatrace
- Application and Server Monitoring
- Process Improvement
- MySQL
- Python
Certification
- 2014: Certified in CCNA; Cisco ID No. is CSCO12664708
- 2014: Completed “Interconnecting Network Devices” Course from NIIT
Additional Information
Date of Birth: 13th July 1993
Languages Known: English and Tamil
Address: No. 5/72, Inungur (Post), Kulithalai (Taluk), Karur – 639110, Tamil Nadu
Timeline
Application Support Analyst
BNY Mellon Technologies Pvt Ltd
04.2016 - 03.2019
System Engineer
Radiant Integrity Techno Solutions Pvt Ltd.
11.2014 - 04.2016
B.E - Computer Science And Engineering
VKS College of Engineering And Technology
HSC -
National College Hr Sec School
No Degree - SSLC
ER Hr Sec School
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