Kishanu Bikash Saikia
Jorhat
Summary
Accomplished computer operator and customer service representative, recognized for improving data management processes and enhancing customer interactions. Ready to leverage technical skills and leadership experience for impactful contributions in a collaborative work environment.
Overview
4
4
years of professional experience
Work History
Computer Operator
CSC Center
Jorhat
11.2023 - Current
- Operated computer systems for data processing and management tasks.
- Edited images using Adobe Photoshop for various marketing materials.
- Excel Operator.
- Power Point.
- Word.
- Photoshop.
- All kinds of online work is done.
- Etc...
Customer Service Representative
Mount Royal Automobile
Jorhat
04.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Conducted regular follow-up calls with customers after resolving their issues.
Supervisor
Genus Power Infrastructure limited
Jorhat
03.2022 - 10.2022
- Oversaw daily operations and ensured compliance with company policies.
- Conducted regular safety inspections to maintain a secure work environment.
- Directed and supervised team of 15 employees in daily operations.
- Trained new employees on company policies, job duties, and performance expectations.
Automotive Technician
Hero MotoCorp
Jorhat
07.2021 - 01.2022
- Diagnosed vehicle issues using advanced diagnostic tools and techniques.
- Repaired and replaced defective parts in accordance with manufacturer specifications.
- Performed routine maintenance tasks on motorcycles and scooters to ensure optimal performance.
- Maintained a clean and organized workspace, adhering to safety regulations at all times.
- Documented service records accurately for customer reference and warranty purposes.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Tested automotive systems such as brakes, steering, suspension, transmission and engine performance.
Education
Diploma in Computer Application - Computer Application
Brahmaputra Technical Academy
Jorhat, Assam01-2024
Automobile Service Technician - Automobile
Kaziranga University
Jorhat, Assam07-2021
Associate of Arts - Arts
Crescent Academy
Jorhat, Assam06-2020
High School Diploma -
Lahing Grant High School
Lakhibari,Teok 05-2018
Skills
- Data processing
- Adobe Photoshop
- Microsoft Excel
- PowerPoint presentation
- Computer maintenance
- Customer relationship management
- Team supervision
- Automation support
Affiliations
Perform the Drama
Languages
Assamese
First Language
English
Advanced (C1)
C1
Hindi
Proficient (C2)
C2
Timeline
Computer Operator
CSC Center
11.2023 - Current
Customer Service Representative
Mount Royal Automobile
04.2023 - 11.2023
Supervisor
Genus Power Infrastructure limited
03.2022 - 10.2022
Automotive Technician
Hero MotoCorp
07.2021 - 01.2022
Diploma in Computer Application - Computer Application
Brahmaputra Technical Academy
Automobile Service Technician - Automobile
Kaziranga University
Associate of Arts - Arts
Crescent Academy
High School Diploma -
Lahing Grant High School