Kishor Jha
Senior Service Specialist
Delhi
Summary
Professional service specialist known for high standards and results-driven approach. Extensive background in delivering exceptional customer service and resolving challenging issues. Strong focus on team collaboration, reliability, and adaptability. Skilled in service management and client relations.
Overview
13
13
years of professional experience
4
4
Languages
Work History
Senior Service Specialist
Assa Abloy Entrance Systems
02.2025 - Current
- Managed a diverse portfolio of client accounts, ensuring consistent service quality and timely issue resolution.
- Identified opportunities for process improvement, implementing changes that led to significant time and cost savings.
- Streamlined service operations for increased efficiency, implementing new processes and procedures.
- Successfully navigated multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Delivered exceptional customer experiences through proactive communication and efficient problem-solving techniques.
- Improved client retention rates by addressing concerns promptly and providing tailored solutions to meet their unique needs.
- Maintained up-to-date knowledge of industry trends, sharing best practices with the team for ongoing professional growth.
- Delivered prompt service to prioritize customer needs.
Electrical Project Engineer
Gandhi Automations Pvt Ltd.
05.2024 - 02.2025
- My position is Project engineer and my role is installing of new entrance automation products like automatic Sliding gate ,High speed door,Boom Barrier, Hydraulic Dock leveler,Dock shelter,overhead door , industrial sliding door. ,Motorised rolling shutter.These products are equipped with safety accessories like photocell,Proximity sensors ,flashing light,electrical circuit breakers etc.
- Interlocking of two products are done with interlocking card and delta PLC.
- Siemens V20 VFD drives are used in High speed Doors.
- Developed comprehensive project documentation, including electrical schematics, layouts, and reports, facilitating clear communication among stakeholders.
- Mentored junior engineers and technicians, promoting skills development and knowledge sharing within the engineering team.
- Monitored electrical system installations to certify compliance with national and local building codes, ensuring legal and safety conformity.
- Oversaw installation of complex wiring systems, switchgear, and control panels, adhering to strict industry regulations and safety protocols.
- Investigated customer concerns and complaints to resolve issues and recommend remedial measures.
- Directed troubleshooting and repair of electrical faults in existing infrastructure, minimising downtime and improving system reliability.
- Provided hands-on technical support, concisely translating complex technical ideas to multiple levels of personnel.
- Adhered to strict safety rules and regulations during installation of lights, power plugs and smoke detectors in large buildings.
- Established delivery and installation schedules for machines, cables and fittings.
- Increased safety standards by conducting thorough risk assessments for each project phase.
- Conducted site inspections to verify adherence to regulatory standards and codes, maintaining a strong compliance record throughout all projects.
Senior Engineer
CPS Cash Processing Solutions Pvt Ltd.
New Delhi
12.2019 - 05.2023
- My roles were installation,service , maintenance and troubleshooting of robotic banking automation products like Note Soring Machine .
- To Manage AMC in my region
- To handle escalation in another engineers region
- To go for sales demonstration with sales team
- To for support call in another region
- To build good relationship with client.
- To manage tools record
- To send reports on time
- Improved project efficiency by streamlining engineering processes and implementing innovative solutions.
Senior Executive
AGS Transact Technologies Ltd.
New Delhi
06.2016 - 12.2019
- My roles were installation, service , maintenance and troubleshooting of robotic banking automation products like Note Sorting Machine .
- To Manage AMC in my region
- To handle escalation in another engineers region
- To go for sales demonstration with sales team
- To for support call in another region
- To build good relationship with client.
- To manage tools record
- To send reports on time
- Tracked organizational performance against objectives and revamped strategies to better meet targets.
- Set ambitious expectations for operations and established pathways to accomplishing goals.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Maintenance Engineer
Kores india Ltd
05.2014 - 06.2016
- My roles were installation,service , maintenance and troubleshooting of banking automation products like Note Soring Machine ,Printers,Copiers,Note counting Machine.
- To Manage AMC in my region
- To go for sales demonstration with sales team
- To build good relationship with client.
- To manage tools record
- To send reports on time
- Managed site logbook system and paperwork upkeep for accurate reporting.
- Carried out electrical and mechanical fault-finding inspections and repairs per company requirements.
- Received and resolved client issues without disruption to business or comprising client relationships.
- Documented all maintenance activities, creating comprehensive reports for management review.
- Updated maintenance records and logs to track the history and condition of equipment.
Service and Calibration Engineer
Nano Technology Services
New Delhi
02.2013 - 04.2014
- My roles were calibration of thermal and electrical equipments in Lab and at company site .
- To make certificate
- To send reports on time
- Adapted quickly to new technologies and calibration methods, maintaining cutting-edge service offerings.
- Maintained accurate records of all calibrations performed, ensuring compliance with industry standards.
- Ensured compliance with national and international calibration standards across all services.
- Performed calibration of pressure measuring equipment following internal procedures.
- Committed to advancing knowledge in field of instrument calibration methods, keeping up to date with industry innovations.
- Coordinated calibrations with external calibration vendors for instruments that can not be calibrated within company.
Education
Diploma of Industrial Automation - Automation Course
Prolific Institute
Diploma in Instrumentation & Control Engineering - Instrumentation & Control Engineering
Govt Polytechnic Kanpur
Kanpur, UPSkills
Site supervision
Education
other,other
Languages
6,C2,5,C1
Travelling and exploring new places
I love to visit new places,explore new places spend time with natural beauty.
Timeline
Senior Service Specialist
Assa Abloy Entrance Systems
02.2025 - Current
Electrical Project Engineer
Gandhi Automations Pvt Ltd.
05.2024 - 02.2025
Senior Engineer
CPS Cash Processing Solutions Pvt Ltd.
12.2019 - 05.2023
Senior Executive
AGS Transact Technologies Ltd.
06.2016 - 12.2019
Maintenance Engineer
Kores india Ltd
05.2014 - 06.2016
Service and Calibration Engineer
Nano Technology Services
02.2013 - 04.2014
Diploma of Industrial Automation - Automation Course
Prolific Institute
Diploma in Instrumentation & Control Engineering - Instrumentation & Control Engineering
Govt Polytechnic Kanpur