Kishor S. Kolapkar

Company Overview: WNS Global Services.

Period: 2018 to present.

Joined as Sr. Group Manager in 2018 and managed more than 8 different lines of business of Shipping & Logistics. Promoted as General Manager of Operations in April 2024, currently working as LTL lead with a team size of 500+ FTEs.

Team Size: Progressive team size ranging from 100 FTEs to 850 FTEs.

Shipping & Logistics processes

– USA Freight Forwarders, Europe Quotation

process, Japan Car Carrier quote process (Mar

2018 to 2021)

- Leading Shipping Line of Denmark - Booking,

Export Documentation, Vessel Declaration,

Accounts Payable, Accounts Receivable, Cash.

Application (Europe).(Sep 2019 to 2021)

– Global NVOCC/Freight Forwarder – End to End

Export & Import Documentation, Customer

Service (Sep 2021 to 2023)

– USA Trucking Company – Driver Compliance,

Driver Event Review. (Mar 2023 to Nov 2023)

Headcount – 850 (Vizag and Nasik)

– Working as LTL head for 4 trucking accounts for

USA Trucking Companies. Fright Billing,

Customer Service, Payment Dispute Resolution,

Driver Compliance (Nov 2023 to present)

Headcount – 500+ (Nashik, Vizag, Indore, Pune)

• Company Overview: Tata Consultancy Services (TCS)
• Team Size: 150+
• Countries Managed: Hong Kong, Malaysia, Indonesia, Dubai, Bangladesh, India, Singapore, Thailand, Japan, Philippines, Vietnam, and Taiwan. (Regions: Middle East, South Asia, and Southeast Asia)
• Processes Handled: Import documentation, booking, bill of lading preparation, invoicing, manifest closure, Global CUCC, Third place of payment.
• Supported China operation for 3 months during transition phase at Shanghai, and supported US transition in the initial phase at Pune.

Company Overview: WNS Global Services

Team Size: Progressive team size ranging from 30 FTEs to 300 FTEs.

Period: 2003 to 2006

Vertical: Healthcare

• Managed 4 Healthcare accounts for HCFA and UB92 claims processing with a progressive role from Team Leader to Assistant Manager.

Period: 2006 to 2014

Vertical: Shipping & Logistics.

• Managed transition and operations of 5 different shipping lines, freight forwarder, quotation management, and NVOCC business. Worked as a consultant for due diligence and process scoping.
• Countries Managed: Antwerp, The Netherlands, Poland, Germany, UK, Brazil, South Africa, Japan, China, USA, Caribbean, Ports (Global - Asia, Europe, Africa, and US regions)
• Processes: Quotation, Booking, Export bill of lading, invoicing, and EEI filing (Electronic Export Information), Import documentation, Freight Manifest, Custom declaration.