Summary
Overview
Work History
Education
Skills
Timeline
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KISHOR TUPE

KISHOR TUPE

Assistant Manager
Goa

Summary

Knowledgeable Assistant Manager with top strengths in planning, problem-solving and communication. Skilled in maintaining high customer satisfaction, controlling inventory, contract settlement and providing technical as well as commercial support. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience
8
8
years of post-secondary education

Work History

Assistant Manager - Existing Installation

Schindler India Pvt Ltd
Goa
05.2023 - Current
  • Handling technical as well as commercial responsibilities for approximately 500 Units includes Elevators and Escalators which includes AMC sales, Spare sales, Mod sales, Recoveries, Conversions, Work allotment, Achievement of various technical parameters and team handling of around 10 Engineers.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Troubleshoot sales and service operations to increase profitability and bring positive organizational change.
  • Established schedules to improve service and reduce labor costs, material costs and promoting high customer satisfaction.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Handled customer inquiries and high volume calls to solve billing, ordering problems, elevator complaints and independently resolving all of issues of customers with the help of team.
  • Developed and maintained broad knowledge of applications and elevator industry activity to stay aware of trends, issues and competitions.
  • Created employee schedules like Maintenance, Breakdown and Repair to align coverage with forecasted demands.
  • Investigated complaints, incidents and accidents at work sites.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.

Field Supervisor Service

Otis Elevator Company India Ltd
Raipur
11.2019 - 05.2023
  • Monitored work performance and quality to maintain standards.
  • Supervised team of mechanics to complete work on time and to company standards.
  • Contributed to development, implementation, and execution of maintenance programs.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Managed repairs and maintenance actions for elevator equipment.
  • Correspond with clients for renewal of contract and as and when necessary and quotation for AMC settlement.
  • Negotiate with clients for price fixation of contracts & spare orders.
  • Make efforts for acquisition and recoveries & achieving the target.

Jr. Technician

Opel Lifts Pvt Ltd
Pune
07.2019 - 11.2019

Graduate Engineer Trainee

Otis Elevator Company India Ltd
Pune
07.2018 - 07.2019

Education

PGDBM - Operations Management

NMIMS Global
Mumbai
04.2020 - 05.2022

Bachelor of Engineering - Mechanical Engineering

Zeal College of Engineering & Research
Pune
08.2014 - 05.2017

Diploma - Mechanical Engineering

JSPM’s Jayawantrao Sawant Polytechnic, Hadapsar
Pune
08.2011 - 05.2014

SSC -

RRVB, Bhor
Bhor
06.2010 - 05.2011

Skills

SAP

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Timeline

Assistant Manager - Existing Installation

Schindler India Pvt Ltd
05.2023 - Current

PGDBM - Operations Management

NMIMS Global
04.2020 - 05.2022

Field Supervisor Service

Otis Elevator Company India Ltd
11.2019 - 05.2023

Jr. Technician

Opel Lifts Pvt Ltd
07.2019 - 11.2019

Graduate Engineer Trainee

Otis Elevator Company India Ltd
07.2018 - 07.2019

Bachelor of Engineering - Mechanical Engineering

Zeal College of Engineering & Research
08.2014 - 05.2017

Diploma - Mechanical Engineering

JSPM’s Jayawantrao Sawant Polytechnic, Hadapsar
08.2011 - 05.2014

SSC -

RRVB, Bhor
06.2010 - 05.2011

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KISHOR TUPEAssistant Manager