KISHORE B K

· Administer Windows Server 2016/2019/2022 infrastructure.

· Manage Active Directory users, groups, computers and Organizational Units.

· Configure and maintain DNS and DHCP services.

· Implement and troubleshoot Group Policy Objects (GPO).

· Administer Microsoft 365 user accounts and licensing.

· Manage Microsoft Entra ID identities and synchronization.

· Support Microsoft Intune device management.

· Create and maintain VMware virtual machines.

· Manage Hyper-V virtualization environment.

· Monitor server health and performance.

· Perform Windows patch management.

· Configure File Servers and Print Servers.

· Manage NTFS permissions and Shared Folders.

· Troubleshoot Windows Server and networking issues.

· Perform Backup and Recovery activities.

· Support Azure administration activities.

· Provide L2/L3 Infrastructure Support.

· Maintain technical documentation.

· Ensure SLA compliance.

• Administration of online SharePoint administration, migrate the files/folders to online SharePoint sites, creating the sites-Teams sites, Document library, Managing the access to internal users and external domain users, managing the control on site features, applying the access compliance policy for the SharePoint sites.
• Managing 1500+ Windows 11 & 10 device Using Intune Endpoint Manager, Handling both corporate owned and personal owned type devices.
• O365 administration-License assign to mailboxes, Email Flow checks, Send as permission.
• Creating and managing of user account in AD, mailbox, Teams group, DL, and Security Groups. (Account Enable, Disable, Unlock, Password reset, Move OU, DL creation, Permissions).
• Taking incremental backup on daily basics & weekly Backup using Veeam Backup Tool.
• Responsible for configuring & managing App Protection Policy and Configuration Policy.
• Responsible for management of Android Play store, iOS app Store, Windows Business Store, LOB application and Win32 Application packaging using Win32 Content Prep tool.
• Creating compliance and configuration policies through Intune.
• Administration of Active Directory/Azure AD infrastructure.
• Configuring and maintaining user groups and security permissions in Office 365.
• Monitoring and managing email and mailbox settings, including spam filter settings and mailbox quotas.
• Troubleshooting and resolving Office 365 related issues reported by users.
• Collaborating with vendors and Microsoft support to resolve complex technical issues or escalate them as necessary.
• Preparing daily and monthly reports.

• Installing and configuring Windows server operating systems.
• Monitor server performance and ensure network uptime and availability.
• Install, configure and maintain Active Directory, DNS, DHCP, and other server roles.
• Creating and maintaining backup and disaster recovery systems.
• Managing user accounts, permissions, and access control.
• Email ID creation/deletion in AD.
• Taking care of OS installation, configuration and application/Software installation.
• Resolving the issues by taking remote.
• Co-ordinating with vendors for resolving the issues.
• Managing assets inventory like Desktops, Laptops, Servers, Routers etc.
• Configuring MS outlook & mapping PST.
• Taking care of exit user data backup.
• Co-ordination with clients for their technical requirements.
• Taking care of Onboarding and Offboarding process based on the HR request.
• Troubleshooting OS and Hardware issues.
• Troubleshooting of Applications/Software issues.
• As a member of the technology team was responsible for identifying and resolving network and user level problems on a priority basis in an online process environment.

• Install, upgrade, support and troubleshoot Windows OS, authorized desktop, laptop & printer hardware and peripheral equipment.
• Supporting end users for Desktop, Camera and Printer problems.
• Depending on the user requirements we create the WebEx meetings and share the same to the users.
• Preparing daily monthly & weekly reports.
• Preparing MOM reports.