Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kishore Chetry

Bengaluru

Summary

Experienced customer service professional with several years of experience and readiness to take on any team need or customer challenge. Positive and upbeat communicator with highly organized nature and solid history of improving customer satisfaction and recapturing lost customers. Trained in regulations and best practices. .

Overview

6
6
years of professional experience

Work History

Customer Support Specialist

tech Mahindra
bangalore
11.2023 - 12.2024
  • Handled incoming calls and emails, providing timely responses to customer requests.
  • Maintained up-to-date knowledge of company products, services, policies, and procedures.
  • Analyzed customer complaints and service trends to identify and correct systematic issues.
  • Supervised and directed workers engaged in installation of data communication equipment and software.

Call Monitoring Specialist

First source
bangalore
07.2020 - 03.2023
  • Monitored call quality for compliance with company standards and guidelines.
  • Provided feedback to agents on performance based on monitoring results.
  • Maintained up-to-date records of all monitored calls, including audio recordings, notes, and other relevant data points.
  • Analyzed trends in customer service issues identified through call monitoring activities.
  • Developed detailed reports based on phone calls, documenting agent performance and areas of improvement.

Customer Support Specialist

firstsource
bangalore
12.2018 - 07.2020
  • Assisted customers with inquiries and resolved issues through effective communication.
  • Utilized company software to track customer interactions and maintain accurate records.
  • Educated customers on product features, benefits, and usage through informative conversations.
  • Collaborated with other departments to enhance service delivery and improve customer experience.

Education

PUC -

Jawahar Navodaya Vidyalaya

B.COM -

Bangalore University

Skills

  • Basic Excel
  • Adaptability and flexibility
  • Verbal and written communication
  • Active listening
  • Teamwork and collaboration
  • Adaptability
  • Good Student

Timeline

Customer Support Specialist

tech Mahindra
11.2023 - 12.2024

Call Monitoring Specialist

First source
07.2020 - 03.2023

Customer Support Specialist

firstsource
12.2018 - 07.2020

PUC -

Jawahar Navodaya Vidyalaya

B.COM -

Bangalore University

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Kishore Chetry