Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Kishore K

Chennai

Summary

Customer service specialist in leading teams in driving organizational growth and revenue. Skilled at developing and implementing comprehensive training programs for staff members to ensure the highest-levels of service are delivered consistently and driving the team towards goal. Dedicated to meeting and exceeding expectations at every interaction. Timely and professional with Excellent communication skills and ability to build and cultivate relationships to drive business retention. Actively seeking a customer service director role where I can utilize my education and experience to add immediate value to an organization

Overview

5
5
years of professional experience

Work History

Senior Client Specialist

Access Healthcare
Chennai
12.2020 - Current
  • Resolving project-related problems with their area of expertise.
  • Training the partners as per the client metrix
  • Managing the teams Quality by maintaining the client SLA (Service level agreement) on monthly basis.
  • Checking in on the new updates of the client and sharing it to Partners and Make Sure they adhere to it.
  • Maintain records of the Employees and Preparing their month on Month Production and Quality Report.
  • Finding new trend on the claim level basis
  • Working with company leadership to define project objectives, processes, policies, procedures and rules.
  • Resolving project-related problems with their area of expertise.
  • Getting management approval or approving alterations in rules, procedures and policies
  • Conduction RCA for partners on error made

Associate-Collections

Sutherland
Chennai
06.2019 - 12.2020
  • Calling insurance on behalf of the provider and addressing the claims and resolving it to the possible out come
  • Prioritize the claim as per the days,ageing high dollar claims work accordingly
  • checking with coding team or billing team for correction to be made in claims and filing the claims after the correction is made

Education

BBA - Business

Madras Christian College
Chennai
03-2019

Sita Devi Garodia Hindu Vidyalaya Mat.Hr.Sec
Chennai
03-2016

Skills

  • Ms Excel & Ms Office
  • Training and mentoring
  • Ability to work with strong interpersonal skills
  • Performance Tracking
  • Posses Self Confidence and Leadership Skills
  • A Strong Willingness to Learn new Skills and Abilities
  • Decision Making & Time management

Accomplishments

  • Awarded as Best Team Player on in Sutherland in 2020.
  • Awarded as Top Performer in Quality Ward of the Team in Every Quarter in 2020 to 2021.
  • Promoted as Client Partner to Senior Client Partner in 8 months.
  • Promoted as Senior Client Partner to Client Specialist (Sme) in 1 Year
  • Promoted as Client Specialist (Sme) to Senior Client Specialist ( Senior Sme) in next year.

Languages

Tamil
First Language
English
Upper Intermediate (B2)
B2

Timeline

Senior Client Specialist

Access Healthcare
12.2020 - Current

Associate-Collections

Sutherland
06.2019 - 12.2020

BBA - Business

Madras Christian College

Sita Devi Garodia Hindu Vidyalaya Mat.Hr.Sec

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Kishore K