MS Office
KISHORE KURUVA
Branch Manager (Scale II)
Chennai
Summary
Skilled Branch Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills.
Overview
10
10
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Branch Manager
Karnataka Bank
Chennai
05.2021 - Current
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Assistant Manager
Karnataka Bank
Bangalore
11.2018 - 04.2021
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Submitted loan applications to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Monitored performance of existing loan portfolios to identify and address any issues.
- Collaborated with other departments to promptly process loan applications.
- Advised clients on mortgage, education and personal loans.
- Assisted with internal and external audits to confirm compliance with applicable laws and regulations.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Trained employees on proper procedures and strategies to improve productivity.
- Maintained friendly and professional customer interactions.
- Performed monthly compliance checks.
- Set up and supervised cash shipments.
Clerk
Karnataka Bank
Hyderabad
02.2015 - 10.2018
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Interacted with customers by phone, email, or in-person to provide information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Produced high-quality communications for internal and external use.
Ckerk
Karnataka Bank
Gwalior
10.2013 - 02.2015
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Educated customers on use of banking website and mobile apps.
- Processed customer transactions promptly, minimizing wait times.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
- Sold and cross-sold bank products to new and existing customers.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
Education
Bachelor Of Computer Science - Computer Science
Bheema Institute of Technology & Science
Adoni 06.2008 - 07.2012
Skills
Sales professional
Reporting familiarity
Cash handling expertise
Processing of Loans
Assessment of Financials
Software
Hypertext pre processing
Certification
[IT SECURITY], [IIBF]
Timeline
[IT SECURITY], [IIBF]
11-2023
Branch Manager
Karnataka Bank
05.2021 - Current
Assistant Manager
Karnataka Bank
11.2018 - 04.2021
JAIIB
11-2018
Clerk
Karnataka Bank
02.2015 - 10.2018
Ckerk
Karnataka Bank
10.2013 - 02.2015
Bachelor Of Computer Science - Computer Science
Bheema Institute of Technology & Science
06.2008 - 07.2012