Kishore Nunna
Bangalore
Summary
Strategic IT operations leader with over 17 years of experience driving global service delivery, IT infrastructure management, vendor governance, and digital transformation initiatives. Expert in deploying Generative AI (ChatGPT, Copilot), leading Agile programs, and delivering enterprise-scale technology rollouts with measurable outcomes. Strong collaborator with cross-functional teams, senior stakeholders, and vendor ecosystems.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager – GBS Tech Enablement & Operations
KPMG Global Business Services
Bangalore
05.2022 - Current
- Led the operations strategy for Global Business Services across a 22,000+ workforce in multiple global delivery centers.
- Spearheaded Generative AI tool rollout (ChatGPT, Copilot), increasing workforce productivity by 10%.
- Managed vendor operations globally, ensuring SLA compliance and budget alignment.
- Directed deployment of performance dashboards, work intake systems, and workforce management tools.
- Oversaw Windows 11 VDI upgrades and client transitions, resulting in a 20% reduction in IT tickets.
- Engaged with cross-functional teams to resolve service issues and align delivery priorities.
- Mentored service delivery managers and fostered a culture of high performance.
- Key Achievements:
- Delivered firm-wide GenAI training and compliance rollout.
- Led successful transitions to cloud and MFA security, enhancing enterprise resilience.
- Drove zero-disruption deployment of multiple strategic IT initiatives.
Information Systems Engineer 3
NetApp India Pvt Ltd
Bangalore
11.2011 - 05.2022
- Managed IT programs exceeding $9 million in budget, including data center builds and network refreshes.
- Oversaw global telecom, AV, and WAN/LAN infrastructure vendor operations.
- Transformed underperforming teams into agile, efficient units through coaching and leadership.
- Implemented project management best practices and risk management strategies.
- Key Achievements:
- Delivered Tier 1 Lite 10-Gig network and AV infrastructure across NetApp campuses.
- Successfully executed a $2.5M infrastructure lifecycle refresh with minimal disruption.
- Boosted overall system reliability and business collaboration through infrastructure optimization.
Telecom Engineer
Workforce Logiq (NetApp India Pvt. Ltd.)
Bangalore
09.2009 - 10.2011
- Provided telecom engineering support and system troubleshooting.
- Supported enterprise telephony projects across cross-functional teams.
Technical Consultant
Global Innovsource Solutions Pvt. Ltd. (NetApp India Pvt. Ltd.)
Bangalore
12.2008 - 08.2009
- Delivered infrastructure support including telecom and networking equipment setup.
Software Engineer Trainee
X-Trunk Online Communications Pvt. Ltd.
Hyderabad
06.2008 - 12.2008
- Participated in the development and testing of telecom-related applications.
Education
B.E. - Electronics & Instrumentation
Dr. MGR Educational And Research Institute
Chennai05-2007
Skills
- IT Infrastructure Management
- Service Delivery & ITSM (ITIL V4)
- Generative AI Deployment (ChatGPT, Copilot)
- Digital Transformation Strategy
- Cloud Migration & Security (M365, VDI, MFA)
- Agile Project Management (Scrum Certified)
- Vendor and Stakeholder Governance
- Data-Driven Decision Making (Power BI)
- Change Management and IT Operations
- Cross-Functional Team Leadership
Certification
- ITIL V4 Certified – Valid until Sep 2026
- Certified Scrum Master – Valid until Jan 2026
- Cambridge Entrepreneurial Mindset Program
Languages
English, Hindi, Telugu, Tamil
Projects
Generative AI Rollout: Led tool deployment, compliance, and training for 10K+ users across delivery centers.
Windows 11 and Cloud Migration: Delivered zero-disruption rollout of major OS and cloud transitions.
Performance Dashboards & WFM Tools: Directed business requirement documentation, stakeholder engagement, and UAT.
NetApp Campus Build: Oversaw $9.4M Tier 1 Lite infrastructure project with advanced network and AV integration.
Training
- Generative AI & Prompt Engineering
- Copilot Studio and Literacy
- Power BI – Foundation
- Agile Service Management
- Digital & Data Foundations (AI & Automation)
- Transition Management for Agile
- Google Digital Marketing Fundamentals
Timeline
Manager – GBS Tech Enablement & Operations
KPMG Global Business Services
05.2022 - Current
Information Systems Engineer 3
NetApp India Pvt Ltd
11.2011 - 05.2022
Telecom Engineer
Workforce Logiq (NetApp India Pvt. Ltd.)
09.2009 - 10.2011
Technical Consultant
Global Innovsource Solutions Pvt. Ltd. (NetApp India Pvt. Ltd.)
12.2008 - 08.2009
Software Engineer Trainee
X-Trunk Online Communications Pvt. Ltd.
06.2008 - 12.2008
B.E. - Electronics & Instrumentation
Dr. MGR Educational And Research Institute
Similar Profiles
Akshay SachdevaAkshay Sachdeva
Senior Audit Associate at KPMG Resource Centre Pvt Ltd/ KPMG Global Services (UK Division)Senior Audit Associate at KPMG Resource Centre Pvt Ltd/ KPMG Global Services (UK Division)
Anirudha KuppalliAnirudha Kuppalli
Manager of Wealth Management Operations at Standard Chartered Global Business Services, Global Business ServicesManager of Wealth Management Operations at Standard Chartered Global Business Services, Global Business Services
KARISHMA RAWATKARISHMA RAWAT
Senior AML/KYC Analyst at KPMG Global Services Pvt LtdSenior AML/KYC Analyst at KPMG Global Services Pvt Ltd
Sijith VJSijith VJ
Principal Software Engineer at OraclePrincipal Software Engineer at Oracle
Sreeram TRSreeram TR
Catalog Manager at AmazonCatalog Manager at Amazon