Kishore Palla
Collections Manager
Vijayawada,AP
Summary
Dynamic Collections Manager with over Number years thriving in high pressure, team atmospheres. Extensively trained in Software. Strong team leader with clear record of success meeting revenue and staff retention goals.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
Work History
Collection Manager
Sinzer Solutions Pvt Ltd
Vijayawada, Andhra Pradesh
03.2019 - Current
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised staff of collectors, monitoring phone calls and letters.
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices.
- Researched and resolved accounts payable discrepancies.
- Worked with legal resources and recovery teams to manage default issues.
- Conducted investigations of customer accounts and payment histories.
- Established procedures for collection of past due amounts.
- Visited premises of customers to directly collect payments.
- Facilitated successful internal and external audits through sound and thorough documentation.
- Researched accounts and completed due diligence to resolve collection problems.
Store Manager
Bharti Airtel
Kurnool , Andhra Pradesh
09.2018 - 03.2019
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Completed point of sale opening and closing procedures.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Store Manager
Genius Consultants
Vijayawada , Andhra Pradesh
06.2018 - 08.2018
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Introduced new methods, practices and systems to reduce turnaround time.
- Coached sales associates on product knowledge by using wide variety of training tools.
Customer Relationship Officer
Genius Consultants
Rajahmundry, Andhra Pradesh
10.2014 - 05.2018
- Created customer support strategies to increase customer retention.
- Managed customer relations on ongoing basis to maximize customer retention.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
- Made customers aware of current and new programs and services.
- Communicated with customers to assess and address individual needs, providing timely and quality support via Type systems.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Team Leader
Rural Shores Pvt Ltd
Knadukur, Andhra Pradesh
09.2013 - 08.2014
- Coordinated weekly meetings for internal and external groups.
- Built strong relationships with customers through positive attitude and attentive response.
- Implemented new working processes to deliver multiple improvements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cross-trained and provided backup support for organizational leadership.
- Monitored operating machinery to assess progress, adjust settings and maintain production speeds.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Initiated timely response to emails, voicemails and written correspondence.
Team Leader
TBSS
Ravulapalem, Andhra Pradesh
03.2008 - 08.2013
- Implemented new working processes to deliver multiple improvements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cross-trained and provided backup support for organizational leadership.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Led team of Number members while providing exceptional customer service.
- Worked with colleagues to create prototypes for designs and training materials.
Education
Bachelor Of Arts -
Andhra University
Vishakapatnam 06.2004 - 06.2007
Skills
Analytical reasoning
undefinedTimeline
Collection Manager
Sinzer Solutions Pvt Ltd
03.2019 - Current
Store Manager
Bharti Airtel
09.2018 - 03.2019
Store Manager
Genius Consultants
06.2018 - 08.2018
Customer Relationship Officer
Genius Consultants
10.2014 - 05.2018
Team Leader
Rural Shores Pvt Ltd
09.2013 - 08.2014
Team Leader
TBSS
03.2008 - 08.2013
Bachelor Of Arts -
Andhra University
06.2004 - 06.2007
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