Nilesh Shelke
Collection Manager
Pune,MH
Summary
Proficient Collection Manager bringing expertise in reduce delinquencies and mitigate risks. Specializing in credit control and monetary collections. Effective at responding to challenging customer interactions with a calm and professional manner.
Seasoned Data Analyst knowledgeable about collections procedures, payment plans and process compliance. Offering 11+ years of experience in collections, Data Management and customer service positions.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Collection Manager
HDFC Bank Ltd
Pune, Maharashatra
12.2018 - Current
- Managing portfolio of Rs 150 Cr
- Responsible for collection of Auto Loan customers
- Responsible for providing customer service to Auto Loan customers
- Preparing monthly presentations
Data Analyst
Vodafone Idea Limited ( Formerly Idea Cellular Limited)
Pune, Maharashtra
11.2015 - 12.2018
Data analysis on various parameters supporting channel partner profitability
Data support to field team to achieve set targets in all KPIs
Designed and maintained multiple dashboards, helping team to drive the channel partners
Designed and maintained monthly presentations
Collection Support
Idea Cellular Limited
Bangalore, Karnataka
09.2013 - 11.2015
Timely and smooth processing credit control and dunning process
Allocation of out calling data to tele-calling agencies
Automation on frequently run activities
Co-Ordination with central and field team to resolve the issues faced by either sides
Education
Associate of Arts - undefined
Shivaji University
Kolhapur 04.2002 - 05.2005
Skills
Functional experience in Collection, MIS & Data Managementundefined
Timeline
Collection Manager
HDFC Bank Ltd
12.2018 - Current
Data Analyst
Vodafone Idea Limited ( Formerly Idea Cellular Limited)
11.2015 - 12.2018
Collection Support
Idea Cellular Limited
09.2013 - 11.2015
Associate of Arts - undefined
Shivaji University
04.2002 - 05.2005
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