Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
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Akash Gautam

Nangloi

Summary

Results-driven Collection Manager known for high productivity and efficient task completion. Possess specialized skills in debt recovery strategies, negotiation techniques, and regulatory compliance. Excel in communication, problem-solving, and leadership to achieve financial goals and maintain customer relationships while navigating complex collection scenarios.

Overview

5
5
years of professional experience

Work History

COLLECTION MANAGER

LOANTAP(NBFC)
10.2023 - Current
  • Handling four agencies with areas of West Delhi, North Delhi, and East Delhi.
  • Ensure implementation of collection strategies.
  • Daily monitoring and regular reviews of the delinquent portfolio.
  • Work with nonperforming, defaulting borrowers to create optimum recovery solutions.
  • Responsible for achieving monthly ROR targets, slab-wise.
  • Coordinate with the senior management in the event of escalated cases to ensure compliance with relevant regulations.
  • Managing a team of 55 people, including telecallers, field executives, supervisors, and agency managers.

Supervisor AXIS PL RECOVERY

ACCURATE INVESTIGATIONS
New Delhi
07.2022 - 09.2023
  • Portfolio review and monitoring.
  • Managing a team of 28 tele callers and field executives.
  • Manpower, systems, and processes ensuring all process compliance.
  • Achieve daily and monthly targets for collections and recovery.
  • Responsible for making regular MIS/database.

SUPERVISOR

AXIS/HDFC PL RECOVERY
08.2021 - 07.2022
  • Monitor and review the team.
  • Handling a team of 16 members, including callers and field agents.
  • Aligned daily and monthly targets for collections and recovery to the team.
  • Manpower, systems, and processes ensuring all process compliance.
  • Design strategy of calling based on portfolio.
  • Responsible for making regular MIS/database.

SUPERVISOR SBI CARD RECOVERY

HITEK SYNDICATE
03.2020 - 07.2020
  • Monitor and review the portfolio.
  • Achieve daily and monthly targets for collections and recovery.
  • Make outbound calls to customers who have defaulted on their credit cards, and convince them to make payments or arrange for a credit card.
  • Manage a high volume of calls, and maintain accurate records of all customer interactions and progress.
  • Maintain a positive and professional attitude while speaking with customers, and adhere to company policies and procedures.

Education

Pursuing M.Com -

IGNOU
SOUTH DELHI
01.2023

B.COM HONOR -

UNIVERSITY OF DELHI
NEW DELHI
01.2020

10TH/12TH PASSED -

RAJINDRA PUBLIC SCHOOL
NEW DELHI

Skills

  • MS Office
  • Portfolio management
  • Leadership
  • Team leadership
  • Collection strategy
  • Regulatory compliance
  • MIS reporting
  • Data analysis
  • Portfolio monitoring

Personal Information

Total experience: With over 5+ years of experience in the collections industry, I have developed a deep understanding of team handling and portfolio management. In my 5+ years as a collections specialist, I honed my communication skills, leadership skills, and tracing skills

Languages

English
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2

Timeline

COLLECTION MANAGER

LOANTAP(NBFC)
10.2023 - Current

Supervisor AXIS PL RECOVERY

ACCURATE INVESTIGATIONS
07.2022 - 09.2023

SUPERVISOR

AXIS/HDFC PL RECOVERY
08.2021 - 07.2022

SUPERVISOR SBI CARD RECOVERY

HITEK SYNDICATE
03.2020 - 07.2020

Pursuing M.Com -

IGNOU

B.COM HONOR -

UNIVERSITY OF DELHI

10TH/12TH PASSED -

RAJINDRA PUBLIC SCHOOL

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Akash Gautam