KISHORE KANDAKATLA

• Company Overview: American Express India. Travel & Lifestyle: Centurion Relationship Manager.
• Managing Portfolios of the Centurion Card Members for 2 States (Ultra HNI Clientele of American Express).
• Providing First call resolution for Travel and Lifestyle requirements of Centurion Card holders of 2 States(Telangana and Andhra Pradesh).
• SPOC for Amex to the Centurion Card holders for all their card, travel and lifestyle related queries.
• Working on GDS(Sabre) and liaise with hotels and other suppliers (Hotels & Charters) for better rates and offers for the Centurions.
• Increasing the usage and utilization of the card by explaining the benefits of the card.
• Reconciliation and analysis of spends data of the card members and pro actively provide insight to the existing offers relevant which we offer thereby increasing the billing and overall satisfaction of the clients by offering relevant offers.
• Negotiating with hotels, airlines and suppliers to get the best rates and commission and increasing the revenue to the company.
• American Express India. Travel & Lifestyle: Centurion Relationship Manager.

• Training Team across 2 states AP and Telangana in FIT products and driving sales to achieve targets weekly and monthly.
• Selling OB - FIT packages.
• Meeting Corporate clientele and generating leads.
• Marketing and planning business strategy local level.
• Visa Documentation.
• Insurance issuance.
• Representing company in Tourism board meets and Fam trips.

• Selling OB packages, FIT & GIT.
• Ensuring team achieves the stipulated targets.
• Emphasize on Repeat and Referral.
• Ensure smooth process from Enquiry, supplier negotiations and conversion of the lead.

• Providing an efficient, courteous and responsive travel booking service directly to customers.
• Advising best option among Group travel and individual travel basing on clients’ requirement.
• Creating tailor-made luxury holidays to suit clients and ensuring that all administrative terms and conditions of contracts are adhered.
• Managing complete franchise.
• Taking care of marketing & business strategies at district level.
• Researching travel options & presenting the best deals in terms of requirements.
• Ensure all bookings & reservations are processed accurately.
• Responding to all phone enquiries promptly, courteously and in a friendly manner.
• Advising and selling tour packages and helping choose among GIT & FIT packages depending on client requirements.
• Building strong relationships with clients.
• Query Handling - Clients.
• Ability to achieve branch, team sales and profitability objectives.
• Up selling relevant add-ons, like, insurance, excursions, currency etc.
• Meeting corporate clientele.
• Advising on and assisting visas.
• Booking hotel, domestic and international air travel.
• Ensuring travel brochures & promotional literature are displayed prominently.
• Complying with all relevant laws and travel business legislation.
• Handling high numbers of incoming calls from direct customers and travel trade.
• Offering holidays to a wide variety of long haul all over the world.
• Assisted groups to Singapore and Malaysia.

• Leading a team of tours Department, focused on result oriented smooth handling of foreign tourists (GIT/FIT), starting right from tour enquiry, and physical operation of tour.
• Have also escorted tours to various parts of India, Singapore and Malaysia.
• Handled sea cruise land arrangements in South India.
• Conference operation specifically its land arrangements and post and Pre tours.
• Liaisoning with Travel related agencies i.e. Airlines, hotels, transporters, local agents, tour guides; escorting important groups/ FIT’s personally in Indian sub continent.
• As head of the tours Department, managing a team of devoted employees to control entire correspondence, Itinerary and quotation submission of tour to aspiring Foreign Agents or individual Tourists.
• Arrangements of tours and finally operation of tours followed by billing and account maintenance with agents/ individual.

Handling Responsibilities

Manager & Tour Director - Joined as Ticketing staff (2009-2010) and promoted as Manager

ü Leading a team of tours Department, focused on result oriented smooth handling of foreign tourists (GIT/FIT), starting right from tour enquiry, and physical operation of tour.

ü Have also escorted tours to various parts of India, Singapore and Malaysia.

ü Handled sea cruise land arrangements in South India. Conference operation specifically its land arrangements and post and Pre tours.

ü Liaisoning with Travel related agencies i.e. Airlines, hotels, transporters, local agents, tour guides; escorting important groups or FIT’s personally in Indian sub continent.

ü As head of the tours Department, managing a team of devoted employees to control entire correspondence,

ü Itinerary and quotation submission of tour to aspiring Foreign Agents or individual Tourists.

ü Arrangements of tours and finally operation of tours followed by billing and account maintenance with agents/ individual.