Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
Generic

Ronika Chakraborty

Bangalore

Summary

Experienced Manager with a proven track record in Business Integrity, Risk Analysis, and Relationship Management within the financial services industry. Recognized for leadership qualities and expertise in ensuring effective controls, mitigating risks, and driving profitable sales. Demonstrated success in cultivating client loyalty through exceptional client experiences and strategic marketing initiatives. Currently excelling as a Relationship and Experience Manager, focusing on profitable sales, client experience enhancement, and strategic marketing.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Centurion Experience & Relationship Manager

American Express
Bangalore
09.2019 - Current
  • Managed a team of membership managers, overseeing their performance and development, which aligns with the requirement for acting as a regional Relationship Manager.
  • Spearheaded projects focused on process excellence, driving efficiency and quality improvements across operations, demonstrating experience in managing and delivering projects.
  • Cultivated client loyalty through quality service and proactive management.
  • Developed and executed marketing strategies based on client data to acquire new relationships and expand existing ones, demonstrating proficiency in strategic thinking and client engagement.
  • Conducted comprehensive relationship reviews and provided tailored solutions to client needs, showcasing strong communication and problem-solving skills.
  • Collaborated across departments to enhance customer experience and resolve issues effectively, reflecting the ability to work in cross-functional teams.

Senior Quality Assurance Analyst

American Express
Delhi
12.2016 - 08.2019
  • Directed quality assurance endeavors at American Express, implementing robust controls across processes and driving improvements to meet performance framework requirements, while spearheading quality initiatives.
  • Crafted streamlined test cases and scripts, showcasing adept planning and organizational prowess crucial for project management.
  • Proactively identified risks and devised actionable solutions, underscoring a proactive risk management approach akin to the outlined responsibilities in the job description.

Lead Strategic Client Management

American Express
Delhi
08.2015 - 12.2016
  • Spearheaded initiatives to ensure customer success and drive first-contact resolutions, reflecting the ability to lead people initiatives and manage client relationships as required by the role.
  • Prioritized product updates based on customer feedback and market trends, demonstrating the capability to support business objectives through data-driven insights and market knowledge.
  • Managed upselling projects and handled service recoveries, showcasing skills in coaching, development, and enhancing customer experience.

Process Analyst

Genpact
Delhi
06.2012 - 12.2014
  • Processed transactions with accuracy and adherence to standards and regulations, demonstrating attention to detail and compliance with operational procedures similar to the requirements of the role.

Education

Certification - Leadership

Harvard Business Publishing
Boston, Massachusetts
12-2022

PGDM - Marketing

Narsee Monjee Institute of Management Studies
New Delhi, India
09-2020

Diploma - Integrated Travel And Basic French

YMCA
New Delhi, India
11-2013

Bachelor of Arts - English Literature

Delhi University
New Delhi, India
05-2013

Skills

  • Relationship Management
  • Portfolio Growth Strategies
  • Communication and Influencing
  • Team Leadership and Building
  • Project Management
  • Strategic Planning
  • People Management
  • Risk Analysis and Mitigation
  • Auditing and Compliance

Affiliations

  • Represented India at a National level in singing
  • Animal Rescue
  • Photography

Certification

  • People Skills for Project Management
  • Project Leadership
  • Building High Performance Teams
  • Business / Corporate Collaboration - Leadership

Languages

English
First Language

Timeline

Centurion Experience & Relationship Manager

American Express
09.2019 - Current

Senior Quality Assurance Analyst

American Express
12.2016 - 08.2019

Lead Strategic Client Management

American Express
08.2015 - 12.2016

Process Analyst

Genpact
06.2012 - 12.2014

Certification - Leadership

Harvard Business Publishing

PGDM - Marketing

Narsee Monjee Institute of Management Studies

Diploma - Integrated Travel And Basic French

YMCA

Bachelor of Arts - English Literature

Delhi University

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Ronika Chakraborty