KISHORE Kumar K
Bangalore
Summary
To be a part of dynamic global organization and to deliver the best results of the organization. To learn, adapt, contribute and meet my responsibilities as a challenge.
Overview
14
14
years of professional experience
2013
2013
years of post-secondary education
Work History
Major Incident Manager - Senior Analyst
ACCENTURE PVT LTD
Bengaluru
05.2018 - Current
- Led major incident response activities to ensure rapid and effective resolution.
- Coordinated cross-functional teams during high-impact service disruptions.
- Delivered proactive and security-related communications to Premier customers.
- Collaborated with IT teams to evaluate and adopt new tools and technologies.
- Acted as the communication bridge between stakeholders and technical teams during incidents.
- Analysed incident trends to identify risks and drive proactive improvement initiatives.
- Facilitated root cause analysis (RCA) sessions to minimise recurrence of incidents.
- Conducted regular reviews of incident management processes and recommended improvements.
- Assessed departmental requirements and delegated tasks to optimise operational efficiency.
- Trained team members on incident management tools, processes, and best practices.
Operation Specialist
BRILLIO TECHNOLOGIES PVT LTD
11.2016 - 05.2018
- Performed data hygiene and comparison checks on client contracts.
- Issued security bulletins and notification emails on a weekly and monthly basis.
- Prepared daily Excel reports tracking the status of active Microsoft contracts.
- Supported the creation and maintenance of customer distribution lists.
- Handled preparatory work, ad hoc requests, technical account management tasks, and service administration activities.
- Monitored bounce-back emails on a weekly basis and notified TAMs of non-delivery reports (NDRs).
- Reviewed contracts for expiry and renewal in CRM, generated daily reports, and managed subscription, renewal, and unsubscription schedules.
- Corrected email ID discrepancies and maintained accurate customer mailing lists.
- Collaborated with the team to share and implement project improvement ideas.
- Contributed to the development of project plans for new initiatives and process enhancements.
Senior Practitioner
IBM / CONCENTRIX
10.2013 - 11.2016
- Estimating credit worthiness, calculating risk and approving mortgage loans after a thorough examination of applications, credit reports and other supporting documentation.
- Managing mortgage accounts for a company's existing customers as well as following up on qualified leads and creating relationships with new customers.
- Ability to handle pressure and work on tight deadlines.
- Processed mortgage files in compliance with regulations.
- Maintained detailed records of loan processing activities.
- Conducted thorough credit and background checks on loan applicants.
- Developing quality leads and establishing relationships with clients, plus good critical thinking and decision-making skills used when analysing financial histories and mortgage applications.
Supervisor
BRAND SOLUTIONS
09.2012 - 05.2013
- Delivering events on time, within budget, that meet (and hopefully exceed) expectations and Setting, communicating and maintaining timelines and priorities on every project.
- Managing operational and administrative functions to ensure specific projects are delivered efficiently.
- Travelling to onsite inspections and project managing events and being responsible for project from start to finish. providing leadership, motivation, direction and support to the team.
- Ensuring excellent customer service and quality delivery.
- Event Management Company
Education
Bachelor of Commerce -
Sheshadripuram College
BangaloreSkills
- MS Office
- M365
- Copilot
- Service Now
- MS Share point
- AI Fundamental
- ITIL Framework
- SQL Server
- ORACLE
- Power BI
- IDS tool (Information Distribution Service)
Accomplishments
- Received excellent feedback and multiple appreciations for driving process improvements.
- Recognised with multiple rewards for consistently high performance.
- Progressed from Practitioner role through multiple promotions and currently serving as a Senior Analyst.
- Demonstrated strong integrity, discipline, and punctuality in the workplace.
- Maintained an excellent attendance record with no unplanned leave.
- Designed and implemented a highly effective programme that significantly improved operational efficiency.
- Consistently achieved high customer satisfaction ratings.
- Recognised as a top performer in the team for three consecutive years with zero escalations.
Hobbies and Interests
- Listening to music
- Long drives
Languages
English, Kannada, English, Hindi, Tamil, Telugu
Personal Information
- Date of Birth: 06/03/92
- Nationality: Indian
- Marital Status: Single
Highest Educational Qualification
Bachelor of Commerce, Sheshadripuram College, Bangalore, 2013
Languages
English
Advanced
C1
Kannada
Proficient
C2
Telugu
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Hindi
Beginner
A1
Timeline
Major Incident Manager - Senior Analyst
ACCENTURE PVT LTD
05.2018 - Current
Operation Specialist
BRILLIO TECHNOLOGIES PVT LTD
11.2016 - 05.2018
Senior Practitioner
IBM / CONCENTRIX
10.2013 - 11.2016
Supervisor
BRAND SOLUTIONS
09.2012 - 05.2013
Bachelor of Commerce -
Sheshadripuram College