Summary
Overview
Work History
Education
Skills
Languages
Roles And Responsibilities
Personal Information
Languages
Timeline
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Kishore Kumar Dommeti

East Godavari

Summary

Accomplished Sales Team Leader with extensive experience in retail and hospitality management, currently leading a high-performing team at IKEA Pvt Ltd in Hyderabad. Demonstrates exceptional leadership and decision-making confidence, enhancing sales and profitability through strategic product management and customer-focused selling. Proven track record in operational excellence and stakeholder management, driving significant revenue growth and improving customer experience. Former Store Manager at KFC - Devyani Pvt Ltd, adept at managing store operations, financial targets, and staff development. Experienced Restaurant Manager skilled in inventory control, marketing strategies, and staff motivation. Career goal: to leverage management and leadership skills to drive business growth and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Sales Team Leader

IKEA Pvt Ltd
Hyderabad
05.2023 - Current
  • Team Leadership and Development: Led and developed a high-performing team of 20 sales associates, fostering a culture of competence and customer-centric service excellence. Strategically ensured team availability to optimise customer engagement and drive robust sales performance.
  • Sales and Profitability Management: Enhanced sales and long-term profitability by strategically leading top-selling products, conducting detailed analyses, and executing targeted action plans. Managed IKEA's largest revenue-generating department, overseeing a turnover of 60–70 crore.
  • Enhanced Customer Experience: Improved the IKEA shopping experience by maintaining a well-stocked, visually appealing shop. Utilised extensive product knowledge to cater to customer needs, and enhance satisfaction. Operational Excellence: Ensured the shop was in excellent condition, efficiently stocked, and adhered to merchandising standards, supporting overall operational efficiency and excellence. Forecasted to reduce overstock and maintain a positive gross margin throughout the year.
  • Commercial Acumen and Responsiveness: Acted swiftly on commercial opportunities, managing product availability and responding to customer feedback, while staying informed about competitors, market trends, and developments.
  • Business Development: Implemented strategic initiatives to grow the business, expanding market reach and driving increased customer traffic, resulting in significant revenue growth.
  • Stakeholder Management: Worked closely with stakeholders to ensure shortterm, mid-term, and long-term plans and business numbers are aligned. Collaborated with all stakeholders in every aspect to reach an agreement.

STORE MANAGER

KFC, Devyani Pvt.Ltd
06.2021 - 04.2023
  • Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
  • Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
  • Managed store budget, controlling expenses to ensure financial targets were met.
  • Stored stock safely and securely to maintain quality of goods.
  • Coached employees on upselling techniques, significantly increasing average transaction value.

RESTURANT MANAGER

Mamu Family Restaurant
05.2019 - 06.2021
  • Responsible for Handling Customer Complaints and Queries
  • Assists the team in carrying out marketing companies works closely with the marketing head for promotions and others.
  • Ordering, Receiving, & Storing Stocks.
  • Staffing and Deployment of Staff
  • Training and Motivating Team in achieving Targets
  • Conducting and setting up store for Food Audits, Training Audit and Finance Audits.
  • Responsible for Handling Inventory.
  • Assist customers in finding and selecting products, provide information, and answer their questions.

SHIFT MANAGER AND TEAM MEMBER

SFC Pvt.Ltd
12.2017 - 04.2019
  • Driving excellence in customer service
  • Maintaining company standards in product and facility specifications
  • Supervising food handling procedures and operational process.
  • Exelasing basic, shift-to-shift financial control to meet the restaurant profit margins

Education

B.Com -

BVK college
Visakhapatnam, AP
11.2017

Intermediate - C.E.C

BVK college
Visakhapatnam, AP
01.2015

SSC -

Evelens High School
Amalapuram, AP
01.2012

Skills

  • Management
  • Teamwork
  • Creativity
  • Leadership
  • Decision-Making confidence
  • Customer relationship management
  • Motivational leadership
  • Daily performance briefings
  • Marketing and sales strategies
  • Customer-focused selling
  • Staff development
  • Performance coaching
  • Staff retention
  • Sales techniques
  • Brand-building strategies

Languages

  • English
  • Telugu
  • Hindi

Roles And Responsibilities

  • Driving excellence in customer service
  • Maintaining company standards in product and facility specifications
  • Supervising food handling procedures and operational process.
  • Exelasing basic, shift-to-shift financial control to meet the restaurant profit margins

Personal Information

  • Father's Name: Mutyala Rao
  • Date of Birth: 03/12/94
  • Marital Status: Married

Languages

Telugu
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Sales Team Leader

IKEA Pvt Ltd
05.2023 - Current

STORE MANAGER

KFC, Devyani Pvt.Ltd
06.2021 - 04.2023

RESTURANT MANAGER

Mamu Family Restaurant
05.2019 - 06.2021

SHIFT MANAGER AND TEAM MEMBER

SFC Pvt.Ltd
12.2017 - 04.2019

B.Com -

BVK college

Intermediate - C.E.C

BVK college

SSC -

Evelens High School

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Kishore Kumar Dommeti