Accomplished ISTQB Certified Quality Assurance/ Test Manager with 12.5 years of success in managing end-to-end System Integration Testing (SIT) and User Acceptance Testing (UAT) across Banking, Insurance, and Reinsurance domains. Extensive experience in ERPs and coordinating testing efforts between ERPs and third-party systems. Adept at creating and managing test strategies, scripts, and scenarios, along with defect management, data reconciliation and KPIs, and quality management processes. Proven track record in leading teams to successful test execution in Agile practices, including status reporting and presentations to senior leadership.
Overview
12
12
years of professional experience
2
2
Certifications
Work History
QA Manager
Sapiens Technologies (1982) India Private Limited
03.2019 - 05.2023
Projects:
Reinsurance Pro: Sapiens' reinsurance pro is a project to handle to reinsurance in P&C domain.
Lead QA testing team for 3 projects, test plans, test estimations, prioritization, and troubleshooting of all bugs/issues and resolutions.
Managed closed to 10 customers while working for reinsurance project.
Identified and investigated issues found during testing, assisted cross-functional team members in troubleshooting as needed.
IDIT: IDIT is an insurance web application which provides services to for the insurance to various customers dealing in P&C insurance.
Developed user-focused documentation of new features, and client-wide feature releases.
Participated in training and demos to internal team members on all new features and enhancements.
Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload.
Managed product backlog and supported Scrum framework for monthly sprint releases.
Applied agile methodology to shorten cycle time and achieve target margins.
Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
Recommended changes and corrections to developers for optimal software performance and usability.
Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
Implemented user acceptance testing with focus on documenting defects, identifying bottlenecks and executing test cases.
Kept scripts and test cases updated with current requirements.
Implemented new quality assurance and customer service standards.
Monitored staff organization and suggested improvements to daily functionality.
Performed root cause analysis to identify and resolve quality issues and defects.
Led sprint reviews and planning meetings to promote full team engagement.
Conducted regression testing of existing products.
QA Team Lead
Capgemini
05.2016 - 03.2019
Managed/guided both onsite and offshore (India/AUS) QA teams and ensure deadlines, milestones are achieved.
Lead weekly field bug triage meetings and conducted retrospective meetings.
Lead entry and exit criteria for testing phases, including integration, system, regression and error/exceptional handling.
Provided daily/weekly QA status reports including deliverable, dependencies, risks and issues, communicating across leadership.
Provided training to over 15 resources on QA methodology.
Developed comprehensive test plans and workforce breakdown structures for complete systems.
Built automated test scripts to handle repetitive software testing work.
Tested functional and compatibility of new programs or updates in comparison to existing applications.
Developed and maintained defect databases for known issues.
Tracked test reports and failures determined by root cause data trends.
Associate
Cognizant
12.2010 - 03.2016
Analyzing system requirements and developing detailed test plans for system testing.
Converting user stories and design documentation into test scenarios and test cases.
Involving in daily stand-up meetings and weekly sprint meetings to discuss workflow and project specifications.
Creating RTM and production readiness checklist (PRC)
Capturing and distributing meeting minutes and created test data.
Worked varied hours to meet seasonal and business needs
Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties
Created successful test scripts to manage automated feature testing,
Met with quality assurance, developers and project managers to assess scope and sequence of project.
Fixed identified issues to improve workflows.
Collaborated with product owners to stay current on intended functionality.
Education
Bachelor of Engineering - Electronics And Communications
Visvesvaraya Technological University
Belagavi, Karnataka
08.2006 - 2010.07
Skills
Test Quality Management
System Integration Testing (SIT)
User Acceptance Testing (UAT)
Integration Testing
ERPs
Defect Management
Test Strategy Development
Team Building and Motivation
Agile methodologies proficiency
Certification
ISTQB
Software
Python
Selenium
Git
Jenkins
Timeline
QA Manager
Sapiens Technologies (1982) India Private Limited
03.2019 - 05.2023
QA Team Lead
Capgemini
05.2016 - 03.2019
Associate
Cognizant
12.2010 - 03.2016
Bachelor of Engineering - Electronics And Communications
Visvesvaraya Technological University
08.2006 - 2010.07
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