KITSON P TITUS
Thiruvanmiyur
Summary
Experienced professional with over 9 years of expertise in managing end-to-end project delivery, change management, transitions, and transformations. Skilled in client relationship management and stakeholder engagement across roles such as NOC Engineer, Service Delivery, Service Assurance, and Project Management. Proven ability to drive successful outcomes through effective project execution and cross-functional collaboration.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sr. Customer Service Executive - Project Management
Tata Communication Transformation Services
Chennai
08.2022 - Current
- Manage site closure activities, addressing AGN cease requirements from Vodafone UK Networks and replacing AGN routers with EBA routers in transport networks
- Cascade weekly Project Status Reports (PSR) and conduct regular review meetings (weekly and daily) with clients and team members to ensure alignment and progress
- Analyze team performance in terms of quality and productivity, providing guidance and recommendations to optimize results
- Follow up with clients to ensure optimal customer satisfaction, addressing concerns and adjusting plans as necessary to meet expectations
- Resolve complex project issues, anticipate changes, and redirect efforts to ensure project objectives are met
- Conduct site surveys and assessments to determine network requirements and ensure alignment with project specifications
- Initiated and led project management knowledge studies, subsequently standardizing and implementing best practices for project management across the team
NOC - Senior Engineer
BHARTI AIRTEL LIMITED
Chennai
10.2014 - 08.2022
- Share ping results for all Ethernet links using laptops or Ethernet testers to ensure connectivity and performance
- Experienced in Network Packet Transport (NPT) using ECI NMS for efficient network management and monitoring
- Provide restoration paths for circuits affected by major cable failures, ensuring minimal downtime
- Coordinate with remote hand support engineers for O&M activities to maintain operational efficiency
- Manage service-affecting activities, including Ethernet upgrades, downgrades, live shifting, and parallel provisioning
- Ensure end-to-end protection and diversity by verifying paths for optimal network reliability
Education
M.E. - Communication System
KCG College of Technology
Chennai, Tamil Nadu01-2014
B.E. - Electronics and Communication
Asan Memorial College of Engineering & Technology
Chennai, Tamil Nadu01-2012
Skills
- End-to-End Delivery
- Risk Management
- Stakeholder Coordination
- Agile Practices
- Sprint Planning
- Team Collaboration
- Process Improvement
- Cross-Functional Leadership
- Resource Management
- Conflict Resolution
- Client Presentations
- Stakeholder Communication
- Training
- Active Listening
- Relationship Building
- Negotiation
Certification
- Certified Scrum Master
- Six Sigma Green Belt by LinkedIn
Languages
- English
- Tamil
- Malayalam
Timeline
Sr. Customer Service Executive - Project Management
Tata Communication Transformation Services
08.2022 - Current
NOC - Senior Engineer
BHARTI AIRTEL LIMITED
10.2014 - 08.2022
M.E. - Communication System
KCG College of Technology
B.E. - Electronics and Communication
Asan Memorial College of Engineering & Technology
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