Km Rimjhim
Noida
Summary
Customer Support Specialist with a proven track record of surpassing customer and patron expectations. Skilled in maintaining composure in high-pressure situations, resolving customer dissatisfaction through effective communication and focused problem-solving. Adept at finding mutually beneficial solutions.
Overview
1
1
year of professional experience
Work History
Customer Service Executive
IDFC First Bank
Noida
2023.07 - Current
- Identified opportunities for process improvement within the customer service department.
- Maintained accurate records of customer interactions, transactions and comments in the database system.
- Ensured that all customer queries were handled quickly and professionally.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
- Processed orders accurately and efficiently in accordance with company policies.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Tracked customer complaints and followed up to ensure resolution was achieved.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
Education
MBA - Business Administration And Management
NMIMS
Mumbai2022-08
BBA - Finance
Lucknow University
Lucknow 2019-08
Skills
- Product Knowledge
- Inbound and Outbound Calling
- Data Collection
- Report Generation
- Active Listening
- Follow-up skills
- Quality Assurance Controls
- Customer Education
- Customer Relations
- Escalation management
Accomplishments
- 1 Time International Player in Taekwondo .
- 3 Times National player Gold medalist in Taekwondo .
- 5 Times Gold medalist in State level championship of Taekwondo .
Timeline
Customer Service Executive
IDFC First Bank
2023.07 - Current
MBA - Business Administration And Management
NMIMS
BBA - Finance
Lucknow University
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