K M Mukthar Hussain

• Engaged with key stakeholders, including the Product Owner, Platform team, Order Management team, DC IT Team, Network Team, Server Team
• Orchestrated requirements gathering for OpenStack (P3) UCS build, collaborating closely with the Platform team to develop a comprehensive Bill of Materials (BOM)
• Directed the Order Management team in overseeing rack elevation, hostname assignment, and the creation of Purchase Requests (PR)
• Ensured seamless availability of Rack, Power, and Cooling systems, reducing downtime by 25% through meticulous coordination with the Data Center Management team
• Collaborated with the DCIT team and Finance team to secure approvals for Data Center Management cases and purchase requests
• Supervised the creation of Sales Orders (SO) or Purchase Orders (PO) following the approval of PRs
• Initiated DCFI cases for onboarding, engaging necessary Subject Matter Experts (SMEs) to ensure a comprehensive approach, resulting in a 40% reduction in onboarding time
• Supervised on execution of Patch Plans, Rack Stack Patching (RSP), UCS Configuration, and OpenStack setup, ensuring meticulous collaboration across teams and achieving high compliance rates with organizational standards.

Projects:

New Site and Capacity Expansion (New Install Build):

• Successfully managed the racking and stacking process for more than 500+ Cisco UCS C220 M5/M7 Rack Server servers across different data center site.
• Oversaw the installation and hardware infrastructure 300 plus Cisco Nexus 9300 Series switches for M5/M7 Servers across different data centers.
• Ensured timely completion of project deliverables while meeting quality standards and customer requirements.

Migration (Fleet):

• Planned and executed the migration of 200+ M5 servers to M7 servers across multiple data centers, ensuring minimal downtime and uninterrupted service for end-users.
• Collaborated with cross-functional teams to optimize resource utilization.
• Received positive feedback from stakeholders for delivering the migration project ahead of schedule and under budget.

Decommissioning:

• Managed the decommissioning process for storage systems across multiple data centers, ensuring compliance with data security protocols and industry regulations.
• Coordinated with vendors to initiate and oversee the decommissioning process, including disk sanitization and hardware removal.
• Facilitated communication between cisco management, and vendor teams to obtain approvals and ensure smooth execution of decommissioning activities.
• Created and managed change requests (CRs) for decommissioning, ensuring proper documentation and adherence to company procedures.
• Collaborated with Lease Accelerator and third-party leasing companies to obtain de-installation letters and return address letters, facilitating the return of decommissioned equipment.

• Administrated activities and services to ensure seamless day to day operations and service to customers
• Led 15-members team with 3 teams - Resource management (RAS), Talview and BGV Support (Candidate Buddy)
• Executed on new request over mail and SSD ticket-based for resource assignation system with different stake holders
• Administered Talview team and developed good connection with Delivery and TSC team to fulfill the work
• BGV Support (Candidate Buddy): Directed and managed a high-performing Candidate Buddy team, ensuring seamless delivery and meeting candidate needs; follow-up with candidates, TAG, and BGV teams until completion, resulting in 100% satisfaction rate
• Defined strategic planning, process transition, staffing, knowledge management and training to ensure the highest standard of delivery
• Facilitated Demand and Supply of resources Interacted with stakeholders, meeting, and tracking data/reports
• Orchestrated, delegated, and leveraged resources to accomplish objectives
• Strong meeting management and reporting skills with Exceptional Customer service skills and client focus
• Execute the project plan to meet deliverables
• Define change control process and implement
• Coordinate and integrates project activities, lead the team
• Identify and quantify all the risks, define mitigation plan, and monitor all risks on weekly basis
• Solve team conflicts and problem, take corrective actions when problem arises
• Spearheaded all aspects of project execution, including chartering, scoping, requirements gathering, project planning, change control, risk management, and reporting; achieved a 20% helped in team efficiency by implementing streamlined processes and tools
• Dashboards and Reports – Utilization Dashboard, Fulfillment Dashboard, Bench Dashboard, Unbilled dashboard, Pyramid Report & Project/RAS Expiry Report.

• Enhanced the efficiency of the recruitment process by implementing automated screening tools and conducting data-driven candidate assessments, leading to a 15% reduction in time spent on applicant screening and a 30% improvement in hiring accuracy
• Managed end-to-end recruitment process, including requirement understanding, profile screening, shortlisting, and coordinating interviews, resulting in the successful placement of highly qualified candidates for critical roles
• Leveraged job portals like Naukri, Monster, and LinkedIn to identify top talent; conducted comprehensive candidate assessments resulting in successful hires and improved team efficiency by 25%
• Developed strong relationships with hiring managers and HR team, resulting in a 40% reduction in time-to-fill for technical positions and a 20% increase in candidate quality
• Promoted 6 months ahead of schedule due to exceptional performance and significant impact on organizational growth.

• Conducted end-to-end technical recruitment process, screening and assessing candidates for diverse opportunities across all the teams, resulting in a 50% decrease in turnover rate
• Executed targeted recruitment strategies, including cold calling, job portal sites, social networks, ad responses, and referrals, resulting in a 20% increase in qualified candidate submissions within a 2-week turnaround time.