RAKHI SURVE
linkedin.com/in/rakhi-surve-
Summary
Program Management Professional with 16 years of experience in program and project planning and execution within the banking and IT sectors. Proven expertise in data analytics, digital transformation, financial, treasury, regulatory reporting projects. Skilled in collaborating with global multicultural teams to design scalable solutions that enhance business outcomes.
Overview
16
16
years of professional experience
Work History
Vice President – Program Execution Mgmt Team - Risk & Issue
Citi Corp India Services
08.2024 - Current
- Consolidated, challenged, and reviewed cross-program progress, risks, and issues to surface thematic early warnings and drive proactive remediation.
- Designed, built, automated and delivered regular executive and regulatory-grade status reports, highlighting matters requiring senior management attention.
- Owned risk and issue lifecycle, ensuring robust mitigation plans were in place and tracking successful resolution across embedded PMOs.
- Built and managed stakeholder partnerships, partnering with embedded Program and Business PMO Leads, Transformation and Operational Execution teams, and acting as the escalation point for consistent execution.
- Aligned PMO processes and capabilities, working with central PMO functions to standardize methods, optimize data and reporting, and lead enhancements to program PMO functional maturity
Group Manager
HCL Tech - Digital Transformation Team
10.2022 - 08.2024
- Managed $5mn portfolio of around 10+ contact center transformation, overseeing end-to-end delivery and driving consistent governance across global client engagements.
- Headed Data Analytics practice for EdTech and Oil & Gas clients, managing a mid-size team of 25–30 to deliver Data Governance, Visualization, AI/ML forecasting, analytics, and speech technology solutions.
- Led Conversational AI, Gen AI initiatives delivering production-ready solutions that customer engagement and operational efficiency using Cloud platforms like AWS, GCP, Azure and Service now.
- Owned program execution lifecycle from RFP, MSA, and SoW creation through client/vendor onboarding, procurement, revenue realization, and project closure.
- Delivered full implementation from scoping, deployment, and stabilization to Hypercare solutions that generated business value and reduced time to benefit
Associate - UK Regulatory Projects Team
JP Morgan Chase India Services Pvt Ltd
05.2017 - 05.2021
- Successfully transitioned from Legacy GL data viz. Account, Business Units, Data Sources to SAP GL Data for EMEA regions across various Product Systems in various phases globally (for UK, Italy, France, Spain, Austria)
- Lead and implemented mandatory regulatory changes in Regulatory system Axiom.
- Managed multiple projects in Liquidity Reporting – ALMM, LCR, NSFR, AENC, PRA110
- Create BRD’s, Test Scripts, Impact Analysis, UAT/SIT Testing, Documentation, tracking and clearing defects – via JIRA’s.
- Regression Testing, Validations clearing and mock submissions through Axiom in Pre-Prod Gabriel system of FINREP, COREP, Bank Of England (OSCA Submissions)
Manager – LEC Controllers & US Reg
Citicorp Services India Ltd
10.2012 - 05.2016
- Managing Daily, weekly, pre-month-end activities, month-end checks, quarterly, yearly activities, data integrity, preparing & posting of adjustments in general ledger and submission.
- Implemented FFIEC 009 for all EMEA region, from GL mapping to variance explanations to the FED.
- Managed Yearly, Quarterly, Monthly US regulatory reports like FFIEC-009, FC2, FR2502Q, FRY 11/ FR2314, FFIEC030. Adhere to reporting requirements changes published by regulators.
- Worked closely with the regulators for FED audit. Received a center level award for the completing the FED audit efficiently.
Exempt Non-Officer – LEC Team
Credit Suisse India Pvt Ltd
07.2009 - 09.2012
- Managing Daily, weekly, pre-month-end activities, month-end checks, quarterly, yearly activities, data integrity, preparing & posting of adjustments in general ledger and submission.
- Maintaining and Amending the Reference date (Account, business unit and other mappings for proper financial reporting).
Senior Team Member
JP Morgan Chase India Services Pvt Ltd
12.2006 - 07.2009
- Legal entity Controller Support
- General Ledger Reconciliation & Substantiation
- Reference Data Management
Skills
- Program Management
- Project Management
- Cross Function Collaboration
- Stakeholder management
- Vendor Management
- Multilevel Collaboration
- Incident Management
- Change Management
- Problem Management
- Risk Assessment & Monitoring
- Process Improvement
- Team Building
- Coaching
- Agile-Scrum
- JIRA
- Visio
- SharePoint
- Confluence
- Power BI
- Tableau
- Data Analytics
- Data Visualization
- Excel
- PowerPoint
Highlights
- Successfully implemented Data Governance project benefiting 30 FTEs. Transitioned processes globally - Japan, Singapore, Philippines., 01/01/14
- Won Center level award for Managing and assisting the completion of the Federal Reserve audit efficiently., 01/01/14
- Won Spot award for Q1-2009 for forming a GL operations Team Project., 03/31/09
- Spot award for Q3-2008 to save 144 hours annually for automation., 09/30/08
- Team of the quarter Q3-2008 award for contribution to Process Improvement, Control enhancements, Client Partnering and Cost saving., 09/30/08
Timeline
Vice President – Program Execution Mgmt Team - Risk & Issue
Citi Corp India Services
08.2024 - Current
Group Manager
HCL Tech - Digital Transformation Team
10.2022 - 08.2024
Associate - UK Regulatory Projects Team
JP Morgan Chase India Services Pvt Ltd
05.2017 - 05.2021
Manager – LEC Controllers & US Reg
Citicorp Services India Ltd
10.2012 - 05.2016
Exempt Non-Officer – LEC Team
Credit Suisse India Pvt Ltd
07.2009 - 09.2012
Senior Team Member
JP Morgan Chase India Services Pvt Ltd
12.2006 - 07.2009