K Murali Krishna
Lead - People Operations
Hyderabad
Summary
Experienced HR professional with expertise in HR Operations, HRIS, and Employee Services advisory roles, boasting 6 years of proven success. Adept at managing end-to-end HR operations, including onboarding, payroll, benefits administration, and HRIS management, I leverage innovative technologies and process enhancements to streamline workflows and enhance efficiency. As an Employee Services advisor, I excel in providing personalized support and guidance to employees on HR policies, procedures, and benefits, fostering a positive employee experience and ensuring satisfaction. With a keen eye for detail and a commitment to data-driven decision-making, I leverage HRIS systems and analytics to generate actionable insights and optimize HR processes. Known for my strong communication skills, professionalism, and ability to handle sensitive information with discretion, I am dedicated to delivering exceptional HR services that drive organizational success. Eager to bring my expertise to a dynamic team and contribute to achieving strategic objectives.
Overview
6
6
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Lead - People Operations
Keka Technologies Pvt. Ltd
07.2023 - Current
- Supervising and coordinating all HR operational activities spanning from the initial onboarding to the final exit processes, ensuring seamless transitions throughout the employee lifecycle.
- Developing HR policies and procedures, ensuring compliance with labor laws and regulations, and communicating policies effectively to employees.
- Collaborating with cross-functional teams to streamline HR processes and improve overall efficiency and effectiveness.
- Representing the HR operations team in internal and external audits, ensuring compliance with policies, procedures, and regulations.
- Led initiatives to improve issue resolution time and reduce turnaround times, resulting in a significant increase in employee satisfaction and overall service quality.
- Managing a team of HR operations professionals, providing guidance and support to ensure high levels of performance and productivity.
- Established clear goals, expectations, and performance metrics for team members, fostering a culture of accountability and continuous improvement.
- Implementing initiatives to improve employee morale, satisfaction, and engagement, such as employee recognition programs, team-building activities, and feedback mechanisms.
Sr. ES People Advisor
Salesforce
04.2022 - 06.2023
- Provide superior customer service to employees via our customer portal and other social channels
- Using our case-management solution to assist employees in a timely manner regarding HR queries and issues
- Support our centralised knowledge base; close knowledge gaps by creating, updating and improving knowledge articles to keep information relevant for employees
- Liaise effectively and collaboratively with other teams to resolve employee queries
- Maintain appropriate levels of the process, program, and policy knowledge in order to assist Employees
- Proactively identify process improvements, and collaborate towards an improved and more productive process that enhances the employee experience
- Participate in global and regional projects to further enhance ES Shared Services processes for a seamless employee experience with a positive outlook
- Ensure the accuracy of the internal Shared Services Community process documentation
- Ensure compliance with audit requirements by completing work correctly and timely.
Associate, HRIS
Concentrix
03.2018 - 04.2022
- Bug Fixing and Providing technical support to employees, troubleshooting the issue. Work with the appropriate teams and stakeholders to resolve issues.
- Time and Absence Management: Administrator for India leave management system and time tracking on Peoplesoft and Biometric devices across PAN India.
- Automation of Workday data migration to Ramco of new hires and changes in existing job data pages and personal details for existing employees.
- Life Cycle Management: Personal Data changes, Job Data changes, Transfers with and without pay change, compensation data etc.
- Offboarding: Liaise with local HR Partners, ensuring all terminations/separations are processed in timely manner.
- Coordination with other departments access revoke and deletion.
Education
Bachelor of Business Administration -
Mahatma Gandhi University
01.2012 - 04.2015
Skills
Workday HCM
Salesforce CRM
Ramco
Peoplesoft
Keka HRM
Jira ticketing Tool
Multitasking
Empathetic skills
Employee Relations
HR Policies Implementation
Employee Onboarding
Human Resources Operations
Timeline
Lead - People Operations
Keka Technologies Pvt. Ltd
07.2023 - Current
Sr. ES People Advisor
Salesforce
04.2022 - 06.2023
Associate, HRIS
Concentrix
03.2018 - 04.2022
Bachelor of Business Administration -
Mahatma Gandhi University
01.2012 - 04.2015