Kogara Sai Krishna

• Oversee day-to-day operations and lead dynamic teams across various functions, driving business results, enhancing quality improvements, optimizing efficiency and effectiveness.
• Executed quality monitoring, manage escalations, and conduct regular audits, develop, and implement comprehensive quality programs.
• Ensuring adherence to Service Level Agreements and compliance with process standards and overachieving the target of 90%.
• Managing Client satisfaction processes and ensured that all the Client’s deliverables were addressed as a P0 task.
• Conducting audits and ensuring compliance with regulatory standards for the process associates and forecast any possible risk in operations.
• Managing customer relationships to enhance satisfaction by presenting WBRs MBRs & QBRs for the workflows directed.
• Redesigning processes for improved efficiency and effectiveness by brain storming sessions and collaborating with the process experts.
• Establishing performance metrics and tracking systems for the associates.
• Efficient use of resources to maximize productivity and coached and monitored the right talent and achieve their career goals.
• Conducting audits and ensuring compliance with regulatory standards for the process associates and forecast any possible risk in operations.

Projects Execution & Deployment

• Taskey Tool: Facilitated the re-engineering process of developing the new tool for reviewers actions. Integrating the MIS dashboards with the production sources and the Back-end application for Google search engine with the developers, operations management & the customer (Product Owner) resulting in increase in productivity by additional 25%.
• Gray Scale Project: This project was initiated to derive better user experience while reviewing the graphic content on the platform in order to avoid distress. Worked with the development team and added better features without disturbing the existing process.

• Facilitated the operations for BBC WestCoast as a service delivery manager.
• Carried out vendor operations on behalf of the client for post production activities for the shows.

• Managed the trade operations (Collections) at the offshore backend operations for Noor Bank
• Identified areas of improvement in bank operations and developed action plans to address them.
• Conducted compliance checks on documents, previewing 10% before advancing to the next level of scrutiny.

• Investigated discrepancies arising out of settlement processes involving multiple parties involved in a transaction.
• Negotiated terms with banks and other financial institutions for obtaining favorable rates on foreign exchange transactions.
• Participated in industry forums and conferences related to Trade Finance topics in order to stay abreast of developments in the field.

• Worked for Westpac Banking Corporation (Australia Bank) for mortgage backend operations.
• Achieved 120% productivity daily while providing floor support.
• Delivered 100% quality performance throughout the year.
• Coordinated with solicitors, lenders, clients, customers, and brokers to fulfill all home loan settlement requirements.