Kokare Pooja
Jalgaon
Summary
Dedicated, hardworking, and focused individual with extensive experience in the insurance field. Strives for excellence through hard work, research, skills, and perseverance. Goal is to serve parents and country to the best of abilities. Motivates and builds commitment within teams, with a result-oriented mindset and proven communication and analytical skills. Capable of handling multiple tasks under pressure to meet deadlines. Demonstrated ability to multitask and coordinate activities under high pressure and time constraints, as evidenced by successful completion of project assignments in previous organization. Senior Process Executive with valuable experience in balancing customer service and support objectives with innovative process improvement and execution. Skilled in insurance domain, research, and data aggregation. Client-focused and solutions-oriented with a strong analytical mindset that delivers a valuable product value proposition.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Senior Process Executive
Infosys BPM
Pune
05.2018 - 08.2022
- Company Overview: Working for a UK-based international property and casualty insurance company.
- Handling all types of document processing, and peer and final auditing.
- Generated monthly metric reports, interpreted results, and developed processes and solutions.
- Handling all types of document processing, and peer and final auditing.
- Tackle escalations and feedback promptly.
- Coordinated multi-team process initialization, reducing associated redundancies, and dependencies.
- Inputted and submitted client information to facilitate speedy processing of paperwork.
- Provided strategic and operational recommendations for improvement across departments.
- Employed data modeling technologies to simulate business process alterations, ascertaining maximum ROI with minimal associated risk.
- Prepared accurate documents for customer and business needs.
Education
Bachelor of Science - BE Computer
Sanjivani College of Engineering
07-2017
High School Diploma -
T.R.Highschool & Jr. College
05-2013
SSC
Girna Prathmic School
06-2011
Skills
- Excel
- SQL
- Power BI
- Python
- Tableau
- Marketing and Retail Analytics
- Finance and Risk Analytics
- Web and Social Media Analytics
Certification
- Excel
- SQL
- Power BI
- Python
- Tableau
Accomplishments
- Received 'Individual Extra Miller' award.
- Received 'Spot award' for handling onshore pending work in renewal situations.
- Got so many appreciations from onshore by quickly resolving issues.
Training
- ILeap 1.0
- CTM (Certified Transaction Monitor)
- Certified in T-100 and T-200 'Insurance Fundamental'
Languages
- English
- Hindi
- Marathi
Timeline
Senior Process Executive
Infosys BPM
05.2018 - 08.2022
Bachelor of Science - BE Computer
Sanjivani College of Engineering
High School Diploma -
T.R.Highschool & Jr. College
SSC
Girna Prathmic School
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