Kokila Praveen Kumar
Order Management Specialist
Bangalore
Summary
Order Management Specialist with over 9 years of experience dedicated to helping clients achieve and surpass business objectives. Proven expertise in managing the end-to-end order management process, ensuring accuracy, efficiency, and timely delivery of orders. Possesses a deep understanding of business operations coupled with a commitment to delivering exceptional customer service. Strong analytical skills and meticulous attention to detail facilitate the identification and resolution of discrepancies, promoting seamless organizational operations.
Overview
15
15
years of professional experience
Work History
Operations Deal Manager
Microsoft India (R&D) Pvt Ltd
02.2022 - 02.2026
- Process orders into the company’s order management system, Oracle R12, with precision and accuracy.
- Coordinate with internal teams, including sales, warehouse, and logistics, to ensure timely order fulfilment.
- Monitor and track order progress, addressing any issues or delays proactively to ensure customer satisfaction.
- Verifying that orders comply with company policies and customer agreements, and that there are no discrepancies in the order details.
- Create projects in the oracle system based on the agreement and guidelines
- Communicate order status and updates to customers promptly, maintaining clear and effective communication.
- Resolve order discrepancies and billing issues professionally and efficiently, ensuring customer satisfaction.
- Handle customer inquiries and provide exceptional customer support, maintaining a high level of professionalism.
- Maintain accurate and organized order records and documentation for easy access and review.
- Collaborate with cross-functional teams to improve order management processes, continuously striving to enhance performance and customer satisfaction.
- Working Closely with IT professionals to resolve the bugs that arise during processing.
- Milestone or invoice deliverable billing allocation as per the agreement and instructions by project manager
- Budgeting allocation.
Order Management Specialist
Nityo Infotech Services Pvt Ltd (Contract role)
10.2021 - 01.2022
- Process orders into the company’s order management system, Oracle R12, with precision and accuracy.
- Coordinate with internal teams, including sales, warehouse, and logistics, to ensure timely order fulfilment.
- Monitor and track order progress, addressing any issues or delays proactively to ensure customer satisfaction.
- Verifying that orders comply with company policies and customer agreements, and that there are no discrepancies in the order details.
- Create projects in the oracle system based on the agreement and guidelines
- Communicate order status and updates to customers promptly, maintaining clear and effective communication.
- Resolve order discrepancies and billing issues professionally and efficiently, ensuring customer satisfaction.
- Handle customer inquiries and provide exceptional customer support, maintaining a high level of professionalism.
Order Management Analyst
Oracle India Pvt. Ltd
12.2014 - 04.2017
- Booking Orders for Global Customers.
- Analyze, monitor, and work on key order reports, queues, and alerts to ensure proper/timely order flow in support of the customer experience.
- Teach order rules/system interactions to cross functional partners.
- Drive business escalations to resolution and follow up on subsequent initiatives.
- Manage the order pipeline by providing insight.
- Worked with different LOB’s (upstream/downstream) to resolve issues and ensure smooth flow of the process and customer satisfaction.
- Assist team members in resolving the queries and process the order to achieve 100% quality.
Order Management Associate
Dell International services Bangalore
01.2011 - 01.2014
- Handling SPA - Select public account and working across process improvement.
- Taking care of the formal quotation to Customers.
- Provide order processing operational support to US companies by placing online and offline orders
- To provide professional responsive and quality order services, to support and improve the end-to-end order fulfillment cycle.
- Involve direct active contact with the customer to resolve issues which arose during order processing.
- Establish process improvement initiatives.
- Check the order for anything missing and report the same to the Sales team
- Mentoring the newbie’s entering the order processing team.
Education
Bachelor of Commerce -
SSMRV College
Bangalore06-2010
Skills
Order Management
Problem Solving
Process Improvement
Time management
Adaptability and flexibility
Active listening
Timeline
Operations Deal Manager
Microsoft India (R&D) Pvt Ltd
02.2022 - 02.2026
Order Management Specialist
Nityo Infotech Services Pvt Ltd (Contract role)
10.2021 - 01.2022
Order Management Analyst
Oracle India Pvt. Ltd
12.2014 - 04.2017
Order Management Associate
Dell International services Bangalore
01.2011 - 01.2014
Bachelor of Commerce -
SSMRV College