KOLLI SRINIVASA REDDY

Results-driven IT professional with 3 years of hands-on experience as a Microsoft Azure Administrator, specializing in virtual machine (VM) management and cloud infrastructure support. Skilled in building, decommissioning, expanding, and rebooting VMs, along with performing root-cause analysis and resolving technical issues to ensure optimal performance and availability. Proven ability to manage and maintain Azure environments with a focus on reliability and security.

Additionally experienced in using 1Password as a secure credential management tool—creating and managing customer vaults, as well as troubleshooting access and configuration issues. Known for a proactive approach to problem-solving and a strong commitment to customer service and operational excellence.

Client - Genre

Responsibilities:

• Created and provisioned Azure Virtual Machines (VMs) based on user and project requirements, ensuring proper configuration and resource allocation.
• Performed VM decommissioning, including data backup, cleanup, and removal of resources to optimize cloud costs and maintain a secure environment.
• Expanded virtual disks and managed storage performance settings to meet application and user needs without downtime.
• Provided end-to-end troubleshooting for Azure VMs, addressing issues such as boot failures, network connectivity, disk errors, and performance degradation.
• Collaborated with users to define VM specs (CPU, memory, OS, disk size) aligned with business or development needs.
• Ensured compliance and best practices in VM management, including tagging, region placement, and subscription limits.
• Monitored and optimized VM performance using Azure Monitor, Activity Logs, and other diagnostics tools.
• Created and maintained internal documentation for Azure VM lifecycle processes, including provisioning, expansion, and decommissioning.

Client - KPMG

Responsibilities:

• Created and managed user-specific vaults in 1Password, ensuring secure and organized credential storage for team members.
• Provided technical support and troubleshooting for end-users experiencing access issues, vault syncing problems, or other 1Password-related concerns.
• Onboarded new users by provisioning access, setting permissions, and guiding them through 1Password usage and best practices.
• Collaborated with IT/security teams to maintain access controls, enforce password policies, and ensure compliance with internal security protocols.
• Diagnosed and resolved issues related to 2FA, vault sharing, browser extensions, and mobile app functionality.
• Assisted in user account recovery processes and conducted regular audits to ensure vault integrity and security hygiene.
• Trained employees on secure credential management, reducing incidents related to weak or shared passwords.
• Maintained documentation on 1Password procedures, troubleshooting steps, and usage guidelines for internal use.

Completed Microsoft AZ-900 certification.