KOMAL

Monitor and work exception reports to ensure tasks are performed in accordance with the predetermined standard that is to see that activity is achieving the desired results
responsible for reviewing exception reports for the lines of business within
Fraud.

• Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence.

• Maintaining subject matter expertise on processes identified as high risk/ high impact.

•Identifying and working all fraud claims from initiation to completion evaluating potential fraudulent situations through case management in order to ascertain if the situations meets fraud criteria.

• Auditing all the fraud transactions , and maintaining the GL for the bank.

• Processing transactions in accordance to approved sanction process and procedures, international regulations and within pre-agreed service levels and with speed and accuracy
• Adhere to quality control discipline, procedures and checks at all times
• Day to day query resolution with upward escalation of more complex queries to management team
• Report issue and concerns as soon as possible to seniors/ managers in time and with complete information to prevent or limit possible damages
• Completing high volume routine/non-routine tasks and prioritise accordingly
• Constantly work on the process improvement agenda and contribute with ideas as may be relevant to the betterment of the process.

• Working on transactional tasks basis the standard operating procedures to eliminate abuse and risk from the system providing a safer platform for buyers, Maintaining top level of quality scores to ensure correct levels of enforcement and good customer experience at any given time using my analytical skills and process understanding
• Communicates with internal customers and peers in person, via email, annotations and phone during investigation process and follow up
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard