MS Office 97-2000 Suite
Komal Chandnani
Four Bunglow, Andheri West, Mumbai
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Assistant Manager
Service lee Technologies Pvt Ltd (aka Servify)
7 2019 - 1 2023
- Responsible for managing Logistics and Supply Chain escalations for customers such as OnePlus, Samsung, Xiaomi, 10or, Apple.
- Lead a team of trained executives to ensure efficient operation of the company’s Insurance product portal with a goal to resolve 90% of the customer requests / tickets within the defined SLA.
- Collaborate with stakeholders (vendors, service centers) cross functionally to resolve critical issues, refine the process and build resources
- Conduct regular team-reviews to improve performance as well as create performance reports for management.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues
Team Leader – Ocean Exports / Imports
Expeditors India Pvt. Ltd.
07.2016 - 07.2019
- Responsible for Order Management of ocean exports/imports for customers like Kohls, Pier1, Wal-Mart, Ripley, Hallmark, Laura Ashley, GE, Supply Tech, Serena Lily, Schurman, Stanley Black & Decker (SBD) etc.
- Led a team that managed end-to-end order management process including customer coordination, shipment booking, document handling, pick-up and transit, tracking and reporting.
- Collaborated with vendors and carriers to maintain the most competitive rates and ensure highest level of service.
Team Leader – Air Imports
Expeditors India Pvt. Ltd.
05.2012 - 07.2016
- Responsible for Air Import Shipments for key Accounts like Philips, Cummins, Johnson & Johnson, TCS, Tata Motors, Reliance Industries, L &T, Baldor, Videojet, Tarz, Concentric Pumps, Signet, Tata Motors etc.
- Team Lead responsible for air import process including customer coordination, pricing, rate negotiations, document management etc.
- Co-coordinated with airlines, clearing agents to ensure timely departure/arrival of shipments.
Sr. Executive – Air Imports
Schenker India Pvt. Ltd.
10.2009 - 04.2012
- Part of the team responsible for Air Import Shipments for key Accounts like Jabil Circuit, Apple, Beckman, Semikron, Applied Materials,Intel & Vodafone.
- Handled activities such as document management and customer coordination.
- Co-coordinated with airlines, clearing agents to ensure timely departure/arrival of shipments.
Supervisor Operations - Key Accounts
Panalpina Gulf LLC Sharjah UAE
06.2006 - 07.2008
- Key Account Manager for Sony Ericsson, Nokia, Wipro, Dufry, Comtel, Citadel.
- Responsible for account handling and management as well as new business development.
Operations Executive`
Panalpina Gulf LLC Sharjah UAE
06.2003 - 05.2006
- Responsible for Customer Service, Communication and Co-ordination.
- Coordinated with customers, sub-contractors, carriers to ensure process completion.
Education
Bachelor of Commerce -
Mumbai University
01.1999 - 01.2001
Diploma in International Airlines, Travel & Cargo - Travel
Trade Wings Institute of Management
01.2000 - 05.2000
Secretarial Skills Course - Skill
Nadia’s Training Institute
02.2003 - 02.2003
Skills
Logistics & Supply Chain
Customer Service
Effective problem solver
Sales proficiency
Exceptional interpersonal communication
Negotiation expert
Account management
Complaint resolution
Software
MS Excel
MS PowerPoint
Timeline
Team Leader – Ocean Exports / Imports
Expeditors India Pvt. Ltd.
07.2016 - 07.2019
Team Leader – Air Imports
Expeditors India Pvt. Ltd.
05.2012 - 07.2016
Sr. Executive – Air Imports
Schenker India Pvt. Ltd.
10.2009 - 04.2012
Supervisor Operations - Key Accounts
Panalpina Gulf LLC Sharjah UAE
06.2006 - 07.2008
Operations Executive`
Panalpina Gulf LLC Sharjah UAE
06.2003 - 05.2006
Secretarial Skills Course - Skill
Nadia’s Training Institute
02.2003 - 02.2003
Diploma in International Airlines, Travel & Cargo - Travel
Trade Wings Institute of Management
01.2000 - 05.2000
Bachelor of Commerce -
Mumbai University
01.1999 - 01.2001
Assistant Manager
Service lee Technologies Pvt Ltd (aka Servify)
7 2019 - 1 2023
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