Komal Dadesagar

• Soft skill , Behavioral training and Product training and Training Analysis
• Behavior Training Program for Sales Team*- Trained sales representatives on how to handle customer objections, build rapport, and close deals.- *Behavior Training Program for Customer Service Team*- Conducted a 4 days behavior training program for the customer service team to improve their customer handling skills, empathy, and problem-solving skills.
  - Trained ustomer service representatives on how to handle customer complaints, provide solutions, and improve customer satisfaction.
  - Achieved a 30% increase in customer satisfaction ratings within 3 months of the training program-
• *Behavior Training Program for Leadership Team*- Conducted a 1 week behavior training program for the leadership team to improve their leadership skills, communication skills, and team management skills.
• *Soft Skill Training:*

- Communication Skills

- Trained employees on how to improve their verbal and non-verbal communication skills.

- Conducted role-playing exercises to practice effective communication.

- *Teamwork and Collaboration*

- Trained employees on how to work effectively in teams, build trust, and collaborate with each other.

- Conducted team-building activities to promote teamwork and collaboration.

• Product Training
• Up-Skill Training
• Refresher Training
• Training Analysis : Analyzed training needs to develop targeted learning programs.
• Evaluated participant feedback to enhance training effectiveness.
• Assisted in the implementation of new learning technologies and platforms.
• Successfully transitioned face-to-face training programs to virtual formats during pandemic restrictions without compromising quality or participant satisfaction.
• Addressed skill gaps among employees by conducting thorough skills assessments and implementing targeted training interventions.

• BFSI Domain Trainer : Conducting the BFSI+BDE Course for 45days and soft skill trainings [Behavioral training, communication training & grooming]
• Delivered engaging training sessions to enhance employee skills and knowledge retention.
• Developed training materials and resources tailored to diverse learning styles and needs.
• Developed individualized behavior intervention plans to address client needs.
• Provided training and support to staff on behavior management techniques.

• Developed and implemented targeted training programs to enhance employee skills and performance.
• Collaborated with cross-functional teams to identify learning needs and design effective solutions.
• Facilitated workshops and training sessions, promoting engagement and knowledge retention among participants.
• Conducted assessments to evaluate training effectiveness and make data-driven improvements.
• Analyzed training needs to develop targeted learning programs.
• Collaborated with subject matter experts to create instructional materials.
• Facilitated training sessions using various delivery methods and tools.