KOMAL D PARALKAR

• Led digital banking transformation and CRM implementation projects for global banking clients.
• Conducted requirement gathering, fitment analysis, GAP analysis, and solution consulting for enterprise customers.
• Prepared detailed functional specifications and user stories for Agile delivery teams.
• Collaborated with product, QA, and development teams to deliver scalable banking solutions.
• Conducted UAT, Go-Live support, troubleshooting, and stakeholder training sessions.
• Delivered digital onboarding and account opening journeys for banks including ADIB and Bank Danamon Indonesia.
• Improved operational efficiency by automating customer onboarding processes and reducing turnaround time by up to 80%.
• Worked closely with stakeholders to enhance customer experience and increase adoption rates.

Key Projects

Abu Dhabi Islamic Bank (ADIB)

• Implemented digital onboarding journeys for NTB and ETB customers.
• Designed CASA and Time Deposit account opening workflows.
• Reduced account processing time significantly through automation and process optimization.

Bank Danamon Indonesia (BDI)

• Led digital onboarding implementation for CASA and TD products.
• Increased onboarding efficiency and improved customer satisfaction metrics.

• Managed enterprise transformation and ERP implementation initiatives.
• Conducted market research, product benchmarking, and requirement analysis for multiple business domains.
• Created product functional specifications and supported Agile product development lifecycle.
• Facilitated stakeholder workshops, demos, and customer presentations.
• Coordinated with QA teams to ensure comprehensive testing coverage.
• Conducted Go-Live training and supported issue resolution activities.
• Contributed to TCS iON cloud ERP implementation and automation initiatives.

Key Projects

TCS iON ERP Platform.

• Supported implementation of cloud-based ERP and digital transformation platform.
• Automated business workflows and improved visibility into operations.

Volume Discount Automation Project.

• Implemented Agile automation process for incentive calculation systems.
• Improved operational accuracy and reduced manual processing effort.

• Managed ERP implementation activities and coordinated with business stakeholders.
• Conducted GAP analysis, fitment analysis, process documentation, and functional testing.

• Managed IT systems, MIS reporting, and infrastructure recommendations.
• Identified system gaps and implemented process improvement initiatives.