Komal Gupta
Delhi
Summary
Dedicated professional with extensive expertise in customer service, recognized for exceptional multitasking and effective time management skills. Strong commitment to delivering outstanding customer experiences drives the ability to foster client loyalty and satisfaction. Proven track record of efficiently resolving issues while maintaining a positive and professional demeanor. Passionate about enhancing customer interactions and contributing to team success through proactive engagement and support.
Overview
10
10
years of professional experience
Work History
Client Service Executive
Bo International
08.2025 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained accurate record-keeping with proactive attention to client information updates.
Process Associate
Suntec India
06.2023 - Current
- Conducted root cause analysis, achieving 90% reduction in customer complaints.
- Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
- Implemented automation, decreasing manual data entry time by 85% and enhancing accuracy.
- Developed and maintained internal database for tracking process performance metrics.
- Managed high volumes of incoming work requests while ensuring excellent organization.
- Simultaneously handled multiple tasks, guaranteeing timely completion of assignments.
- Supported management in analyzing process performance data to identify improvement opportunities.
- Contributed valuable insights during regular team meetings to enhance processes.
- Conducted daily process reviews to identify areas for improvement and increased efficiency.
- Performed data entry tasks to update customer records and maintain accuracy of information.
Office Executive
Titan Biotech
07.2021 - 03.2022
- Streamlined invoice processing, enhancing cash flow management and reducing average processing time.
- Organized office operations, overseeing daily activities and managing correspondence efficiently.
- Supervised order tracking and delivery processes to ensure timely fulfillment of goods.
- Facilitated budget planning by providing precise financial data analysis and trend forecasting.
- Aided development of company policies through research on best practices and industry recommendations.
- Hired and trained new team members while conducting performance evaluations to boost productivity.
- Enhanced vendor relationships, ensuring timely procurement of office supplies at competitive rates.
- Implemented document management systems, significantly improving retrieval times for financial reports.
- Maintained confidential files in accordance with applicable laws and regulations.
Office Coordinator
Vertec Health Solutions Pvt Ltd
12.2018 - 04.2019
- Managed incoming and outgoing calls, ensuring accurate message distribution to office staff.
- Reconciled account files and generated monthly reports for financial accuracy.
- Participated in workshops and meetings to foster personal growth and professional development.
- Tracked records, organized documents, and maintained client communication to facilitate office operations.
- Supervised sorting, filing, and handling of incoming and outgoing mail efficiently.
- Upheld confidentiality of sensitive information while maintaining professionalism.
- Collaborated with office staff to ensure smooth operations and readiness for unexpected demands.
- Responded promptly to client inquiries, enhancing satisfaction through effective issue resolution.
Senior Sales Marketing Executive
Arogya Healthcare Om Sai & Sons
01.2016 - 02.2018
- Managed a team of sales and marketing professionals to successfully meet and exceed sales targets
- Collaborated with marketing and sales teams to improve content marketing and cross-promotional initiatives
- Strengthened internal communication channels between departments fostering a productive work environment conducive to achieving shared goals.
- Collaborated with cross-functional teams to launch successful product promotions.
- Conducted market research to identify trends and inform marketing strategies, driving company growth.
- Generated high-quality leads through strategic networking and prospecting efforts.
- Managed sales pipelines effectively, leading to consistent achievement of quotas.
- Negotiated contracts skillfully, securing favorable terms for the organization.
- Boosted sales revenue by implementing innovative marketing strategies and campaigns.
- Developed strong client relationships for increased customer loyalty and repeat business.
- Coordinated seamless product launches, ensuring timely delivery of marketing assets and sales collateral materials.
- Analyzed competitors'' offerings to identify areas for differentiation, informing product positioning strategy improvements.
- Organized successful trade show exhibits, showcasing products and services while generating valuable leads.
- Mentored junior sales team members, contributing to their professional development and success within the company.
- Analyzed sales and marketing data for improved strategies.
- Cultivated and maintained strategic alliances with key partners and vendors.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Master of Arts - English
IGNOU
New Delhi, Delhi12-2020
Accounting -
Oxford Institute
Delhi, Delhi01.2018
B.A. -
University of Delhi
Delhi, Delhi11-2017
Senior Secondary School Examination -
Rajkiya Sarvodaya Kanya Vidayala
New Delhi05-2013
Skills
- Team leadership and collaboration
- Client acquisition and retention
- Brand strategy development
- Data management and analysis
- Accounts receivable management
- Microsoft Office proficiency
- Strategic marketing planning
- ERP optimization
- Supply chain operations
- Inventory control and management
- Zoho Office Suite proficiency
- Biotechnology expertise
- Procurement coordination
- E-commerce management
- Sales target achievement
- Analytical problem solving
- Personal accountability and reliability
- Conflict resolution skills
- Digital technology utilization
- Effective communication skills
- Financial accounting expertise
- Office operations efficiency
- Client communication enhancement
- Health care administration knowledge
- Modular software development expertise
- Software utilization proficiency
- Workflow management strategies
- Quality assurance
- Customer service
- Office management
Additional Information
Completed E-Accounting Course with Oxford Institute
Completed Computer Course from ICN Institute
Personal Information
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Education
other
Timeline
Client Service Executive
Bo International
08.2025 - Current
Process Associate
Suntec India
06.2023 - Current
Office Executive
Titan Biotech
07.2021 - 03.2022
Office Coordinator
Vertec Health Solutions Pvt Ltd
12.2018 - 04.2019
Senior Sales Marketing Executive
Arogya Healthcare Om Sai & Sons
01.2016 - 02.2018
Master of Arts - English
IGNOU
Accounting -
Oxford Institute
B.A. -
University of Delhi
Senior Secondary School Examination -
Rajkiya Sarvodaya Kanya Vidayala