KOMAL KADAM
Summary
Dynamic professional with a proven track record at IndusInd Bank, adept in resolving escalated customer issues and enhancing service quality through continuous improvement. Excelled in business development at HDFC Bank, significantly expanding the client base. Skilled in analytical thinking and problem-solving, with a strong ability to work under pressure and master new technologies.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Service Delivery Manager
IndusInd Bank
Pune, Kalyani Nagar
12.2022 - 03.2024
- Handled escalated customer issues effectively, resolving problems swiftly while preserving positive relationships where possible.
- Improved service quality, addressing client concerns promptly and professionally.
- Coordinated with multiple departments to ensure seamless service delivery across all touchpoints.
- Established a culture of continuous improvement, encouraging team members to share ideas for process enhancements.
- Created database report for management evaluation.
- generate timely and accurate reports for analysis. Handling the backend operational works.
- MIS reporting by using MS EXCEL at operational level. preparation of various MIS.
- preparing MIS on daily/weekly and monthly Basis.
- Generating and maintaining day to day MIS data and updating the management.
-
Business Development Representative
HDFC Bank
Hingane Khurd, Pune
06.2021 - 08.2022
- Increased client base by identifying potential customers and initiating strategic outreach.
- Consistently met or exceeded sales targets, contributing significantly to the overall success of the team.
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Expanded business through effective network development, identifying new, and prospective clients.
Education
Bachelor of Commerce - Accounting And Finance
Dhananjayroa Gadgil Commerce College Satara.
Satara07.2019
Skills
Strong analytical thinking, problem solving, creativity
proactively working as a member of a team
Ability to work under pressure Excellent problem resolution skills
A keep approach to learning skilled at handling documentation
learning new technologies and keeping abreast of market development
Ability to grasp technical concepts quickly and easily
knowledge about advance MS EXCEL - Pivot Tables, Lookup functions, charts and slicers, excel dashboard, data visualization, data validation, logical functions, mathematical functions, date time function, sorting and filtering, VBA, use chatgpt and AI for excel
Certification
Advance microsoft excel certifications.
MS-CIT certification.
English typing certification.
Languages
English
Intermediate (B1)
Hindi
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Assistant Service Delivery Manager
IndusInd Bank
12.2022 - 03.2024
Business Development Representative
HDFC Bank
06.2021 - 08.2022
Bachelor of Commerce - Accounting And Finance
Dhananjayroa Gadgil Commerce College Satara.