Komal Kasture
Senior Analyst
Pune
Summary
Seeking a good opportunity that will utilize my personal skills, all while broadening my experience in the industry, expanding my knowledge and assisting in the continued improvement of the organization.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Analyst and System Administrator
Wipro Technologies
Pune
02.2022 - Current
- Investigated system issues and implemented resolutions.
- Performed system analysis, documentation, testing, implementation, and client support
- Validated results and performed quality assurance to assess accuracy of data.
- Provided technical support for troubleshooting analytics and reporting issues.
- Have an experience on ticketing tool service-now
- Knowledge on active directory, O365 troubleshooting,remote desktop support and windows support
- Maintain all the quality parameters and SLA's for the tickets with great customer satisfaction.
Customer Service Executive
Vsynergize Outsourcing Pvt. Ltd.
Pune
02.2021 - 02.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone
- Resolved customer issues in system, asking open-ended questions, and determining root causes of problems.
Technical Support Engineer
Concentrix Pvt Ltd
Pune
02.2020 - 01.2021
- Assessed system hardware and windows support.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
BE - Electronics And Telecommunication
Sinhgad Academy of Engineering, Pune(SPPU)
07.2015 - 07.2019
SSC -
MSBSHSE SSC, Bright Star Public High School
Udgir District-Latur 02.2012 - 03.2013
HSC -
Maharashrta Udayagiri Mahavidyalay Udgir
03.2014 - 03.2015
Skills
PERSONAL SKILLSundefined
Accomplishments
- EXTRA-CURRICULAR ACTIVITIES
- Was member of Rotaract Club SAOE, Pune
- Participated in “Simulation of Circuit and PCB Designing in PCB"
Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Senior Analyst and System Administrator
Wipro Technologies
02.2022 - Current
Customer Service Executive
Vsynergize Outsourcing Pvt. Ltd.
02.2021 - 02.2022
Technical Support Engineer
Concentrix Pvt Ltd
02.2020 - 01.2021
BE - Electronics And Telecommunication
Sinhgad Academy of Engineering, Pune(SPPU)
07.2015 - 07.2019
HSC -
Maharashrta Udayagiri Mahavidyalay Udgir
03.2014 - 03.2015
SSC -
MSBSHSE SSC, Bright Star Public High School
02.2012 - 03.2013
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