Komal Kasture
Senior Analyst
Pune
Summary
Seeking a good opportunity that will utilize my personal skills, all while broadening my experience in the industry, expanding my knowledge and assisting in the continued improvement of the organization.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Senior Analyst and System Administrator
Wipro Technologies
Pune
02.2022 - Current
- Investigated system issues and implemented resolutions.
- Performed system analysis, documentation, testing, implementation, and client support
- Validated results and performed quality assurance to assess accuracy of data.
- Provided technical support for troubleshooting analytics and reporting issues.
- Have an experience on ticketing tool service-now
- Knowledge on active directory, O365 troubleshooting,remote desktop support and windows support
- Maintain all the quality parameters and SLA's for the tickets with great customer satisfaction.
Customer Service Executive
Vsynergize Outsourcing Pvt. Ltd.
Pune
02.2021 - 02.2022
- Described product and service details to customers to provide information on benefits and advantages.
- Escalated critical customer issues to supervisor immediately to avoid lost revenue and canceled policies.
- Provided company information and policies to customers upon inquiry and answered questions via phone
- Resolved customer issues in system, asking open-ended questions, and determining root causes of problems.
Technical Support Engineer
Concentrix Pvt Ltd
Pune
02.2020 - 01.2021
- Assessed system hardware and windows support.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Education
BE - Electronics And Telecommunication
Sinhgad Academy of Engineering, Pune(SPPU)
07.2015 - 07.2019
SSC -
MSBSHSE SSC, Bright Star Public High School
Udgir District-Latur 02.2012 - 03.2013
HSC -
Maharashrta Udayagiri Mahavidyalay Udgir
03.2014 - 03.2015
Skills
PERSONAL SKILLSAdaptable to new concepts as well as responsibilitiesLoves interacting with people, good interpersonal skills, team builder and always open to help, teachQuick learnerConfidentComputer skillsMaintains a low call timeMaintains all quality parametersGreat computer hardware troubleshooting skillsWorking on Active directory, O365 and windows troubleshooting, Remote Desktop supportAlso working on and have knowledge of Service now ticketing tool
Technical Analysis
Active directory administrator , windows troubleshooting, O365 support, remot desktop support
Accomplishments
- EXTRA-CURRICULAR ACTIVITIES
- Was member of Rotaract Club SAOE, Pune
- Participated in “Simulation of Circuit and PCB Designing in PCB"
Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
- Documented and resolved Issue which led to Results.
Timeline
Senior Analyst and System Administrator
Wipro Technologies
02.2022 - Current
Customer Service Executive
Vsynergize Outsourcing Pvt. Ltd.
02.2021 - 02.2022
Technical Support Engineer
Concentrix Pvt Ltd
02.2020 - 01.2021
BE - Electronics And Telecommunication
Sinhgad Academy of Engineering, Pune(SPPU)
07.2015 - 07.2019
HSC -
Maharashrta Udayagiri Mahavidyalay Udgir
03.2014 - 03.2015
SSC -
MSBSHSE SSC, Bright Star Public High School
02.2012 - 03.2013