Komal Malhotra
Summary
Accomplished Digital Health Professional with over 20 years of experience in driving innovative health initiatives and cultivating strong stakeholder relationships. Expertise in business strategy development and data analytics has led to significant improvements in program outcomes. Proven change management skills enable effective leadership and the achievement of ambitious milestones. Committed to enhancing healthcare solutions that optimize patient experiences and operational efficiencies.
Overview
27
27
years of professional experience
Work History
Technical Head, Programs - Digital Health
ACCESS Health International
08.2020 - Current
- Coordinated nationwide adoption of Ayushman Bharat Digital Mission (ABDM) with health authorities and industry partners including EnY, PwC, Sattava, PATH, WISH, CHAI.
- Collaborated with organizations to explore opportunities and guided the creation of new grant proposals and budgets.
- Developed a data analytics dashboard analyzing the usage of the Digital Health Incentive Scheme (DHIS) and Scan and Share.
- PMO for system integrators in digital health (SIDH) and diagnostic chains, onboarding multiple providers onto the ABDM platform across various regions.
- Designed and implemented a training module and certification program for the National Health Authority (NHA) and State ABDM teams.
- Managed the Healthcare Provider Working Group, facilitating participation from over 200 industry leaders through more than 40 sessions over six months.
- Co-authored the Provider Working Group Report on topics such as Telemedicine, National Drug Index, and Diagnostics.
- Served as a Senior Consultant to design and develop a Health Management Information System (HMIS), Minimum Viable Product (MVP), and interoperability e-Objects, including ePrescription and eClaim.
- Developed a business model for telemedicine solutions aimed at rural India, and contributed to research on the HMIS landscape and its adoption in the country.
- Led the team to develop standards for workflows, data elements, code directory, and APIs to enhance interoperability among Social Protection Information Management Systems and foundational registries for the GIZ - DCI project.
- Developed and published a comprehensive health informatics curriculum with consultation from over 17 universities and institutions.
Sr. Project Manager
IBM India
08.2015 - 08.2020
- Directed the planning of data center relocations for Qantas Airways and National Australia Bank.
- Conducted due diligence and formulated scope based on business requirements for data center relocation.
- Coordinated with vendors, contractors, and service providers to synchronize project timelines.
- Oversaw data center setup, collaborating with client teams and architects to identify server relocation and visualization.
- Effectively managed the transition of data and applications from physical to virtual machines, reducing operational disruptions.
- Executed risk assessments, collaborating with teams to address potential issues during each phase of relocation.
- Developed and updated detailed documentation covering relocation plans, equipment inventories, testing results.
- Provided regular project progress updates to stakeholders.
- Implemented solutions for complications encountered after the data center commenced operations in its new location.
Sr. Healthcare Consultant, Digital Health
Taurus Glocal
01.2014 - 08.2015
- Developed tailored solutions by comprehending the requirements and expectations of clients, including the Indian Cancer Society (ICS) and Rajiv Gandhi Cancer Institute (RGCI) in Delhi.
- Deployed cloud-based OpenEMR for the cancer screening center, mobile vans, and camps for ICS.
- Led the conceptualization, customization, and integration of Electronic Medical Records (EMR) utilizing the DPG product, OpenEMR, at the ICS, Delhi.Delivered training sessions on digital health and healthcare management for management students at IIHMR Delhi in 2015.
- Achieved interoperability with their Laboratory Information System (LIS) and mobile Picture Archiving and Communication System (PACS) hosted on the mobile bus.
- Delivered comprehensive training sessions for healthcare staff, field workers, and IT staff.
Service Delivery Manager
Dell Services
06.2005 - 05.2011
- Led digital transformation at MAX Hospital chain for HMIS and EMR implementation projects.
- Established the HMIS council with management to enhance system stability and reduce downtime.
- Implemented proactive measures to stabilize HMIS, significantly reducing system downtime.
- Managed technology integration and multiple systems for HMIS and EMR rollout across four facilities.
- Coordinated business process re-engineering and process harmonization for EMR implementation.
- Collaborated with the IT infrastructure team to relocate servers to the Dell Data Center and optimize the server infrastructure.
- Managed the OTIS Offshore Development Center to support 124+ applications with a team of 74 people in Pune, India.
- Transitioned Experian application and business continuity support from Nottingham, UK, to Noida, India.
Deputy Project Manager
Keane India Ltd. (NTT Data)
04.1999 - 06.2005
- Contributed to the design, development, and implementation of various projects.
- Design and development for the Fringe Benefit Tax Australia solution for the New South Wales Police Services, Australia.
- Design and develop blueprint solutions and prototypes for credit rating systems at SEARS, and for La Prairie, USA.
- Managed the application transition process from onsite to offshore centers in India for Whirlpool, USA, and Putnam, USA.
- Implemented ITIL processes for application service delivery, leading a 24x7 application support team at offshore and onsite locations.
Software Engineer
TSP India Pvt. Ltd.
09.1997 - 03.1999
- Developer, coder, and tester for various projects.
Education
Executive Program in Digital Transformation -
IIM Indore
01.2024
Design Thinking and Innovation -
IIT Delhi
06.2022
PMI-ACP -
Project Management Institute
01-2019
ITIL: V3 Service Operation and ITIL V3 Service Transition Certified -
03.2015
Project Management Professional -
PMI-PMP
10.2014
Post-Graduation - Mathematics and Computer Science
University of Meerut
06.1996
Graduation - Mathematics and Computer Science
University of Delhi
06.1994
Skills
- Business Strategy Development
- Stakeholder Relationship Management
- Program Oversight
- Budget and finance management
- Financial Performance Oversight
- Performance Evaluation
- Service Delivery Optimization
- Change Management
- Product release management
- Risk Assessment
- Data Visualization and Data Analytics
- Report writing
- Coordination and liaising
Awards
- IBM award for Delivery Excellence, 2019
- Dell Services (HCL Perot Systems) for High Performing Team, 2007
- Keane for Quality Controller, 2003
Whitepaperresearchpublication
- Abstract Selected in (Prince Mahidol Award Conference) PMAC, Thailand 2025, Bridging Legacy Systems and Modern Healthcare Solutions
- Interoperability Standards between Social Protection Information systems and Civil Registration Systems, DCI, USP 2030
- Efficient delivery of social protection: Leveraging interoperability with CRVS systems, Asia-Pacific CRVS Research Forum, 04/01/23
- Model Curriculum on Health Informatics, ACCESS Health International
- Provider Working Group for Indian Digital Healthcare, ACCESS Health International
- Telemedicine Hut for Rural India, ACCESS Health International
Timeline
Technical Head, Programs - Digital Health
ACCESS Health International
08.2020 - Current
Sr. Project Manager
IBM India
08.2015 - 08.2020
Sr. Healthcare Consultant, Digital Health
Taurus Glocal
01.2014 - 08.2015
Service Delivery Manager
Dell Services
06.2005 - 05.2011
Deputy Project Manager
Keane India Ltd. (NTT Data)
04.1999 - 06.2005
Software Engineer
TSP India Pvt. Ltd.
09.1997 - 03.1999
Executive Program in Digital Transformation -
IIM Indore
Design Thinking and Innovation -
IIT Delhi
PMI-ACP -
Project Management Institute
ITIL: V3 Service Operation and ITIL V3 Service Transition Certified -
Project Management Professional -
PMI-PMP
Post-Graduation - Mathematics and Computer Science
University of Meerut
Graduation - Mathematics and Computer Science
University of Delhi
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