Komal Malik
Information technology
Gurgaon
Summary
Results-oriented Senior Business Analyst at Publicis Sapient with over 3 years of expertise in data analysis and stakeholder engagement. Analytical Senior Business Analyst with a strong background in designing and implementing business operations systems. Known for improving organizational productivity and efficiency through leveraging skills in strategic planning, project management, and team collaboration. Significant contributions to previous roles include streamlining processes, enhancing system functionality, and optimizing overall business performance. Consistently deliver projects on time and within budget while working effectively with stakeholders at all levels of the organization.
Overview
7
7
years of professional experience
Work History
Senior Business Analyst
Publicis Sapient
Gurgaon
06.2021 - Current
- Detail-oriented Business Analyst with 3+ years of experience in driving business efficiency through data analysis, process improvement, and stakeholder collaboration. Proven track record of turning data into actionable insights.
- Working as Senior Business Analyst for Capital Group.
- Collaborated with cross-functional teams to gather and document business requirements.
- Built dashboards in Power BI to monitor key performance indicators.
- Streamlined reporting process, reducing analysis time by 30%.
- Supervising quality and completeness of System Use Cases.
- Co-ordinating the preparation of manuals and training materials.
- Analyzing existing customer satisfaction for providing business-value based recommendations by Product Owners
- Experienced in components, Content Publishing & un-publishing, Deployment, templates, taxonomy, metadata management, Forward and Reverse Replication, Workflows.
- Perform web publishing, selection and optimization of graphics/imagery, content migration, sanitization of shareable knowledge assets and compliance with web templates Supporting digital platform of clients by liaising with content owners to maintain websites content, style and layout.
- Expertized as a DOT(Disclosure Operation Testing) Authors
Digital Content Analyst
NIIT Technologies
Greater Noida
01.2018 - 06.2021
- Management of Web production & Quality management.
- Responsible for developing and maintaining content for websites to ensure websites reflect priorities and offer unique brand-appropriate content.
- Expertise on Adobe Experience Manager 6.5.
- Diagnose and solve technical problems related to web content management implementation.
- Documentation for knowledge content creation, repurposing, review and sanitization as deemed necessary by community.
- Also played Server Admin in SITA Project.
- Responsible for creating O365 accounts.
- Provided Server Support.
- Working knowledge of Active Directory, WSUS, Hyper-V, Azure.
- Patching of servers and Basic Backup Knowledge.
Education
Master of Science - Computer And Information Sciences
MERI
New Delhi08-2018
Skills
- Web content management
- Server administration
- Content publishing and management
- Data analysis
- Adobe Experience Manager
- Business requirements gathering
- Stakeholder collaboration
- Dashboard development and reporting
- Quality assurance and testing
- Team coordination and leadership
- Software development tools: JIRA, Confluence
Languages
English
First Language
Hindi
Proficient (C2)
C2
Accomplishments
- Received Best Employer for Quarter4 2024 at Publicis Sapient.
- Received Creative Award at NIIT Technologies.
Timeline
Senior Business Analyst
Publicis Sapient
06.2021 - Current
Digital Content Analyst
NIIT Technologies
01.2018 - 06.2021
Master of Science - Computer And Information Sciences
MERI
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