Komal Panchal
Mumbai
Summary
Transformational leader with a unique blend of product and program management expertise, driving business growth and innovation in TCS. As a dual- hat Product Manager and Program Manager, I successfully bridge the gap between product vision and program execution, delivering high- impact products and initiatives that drive customer engagement, revenue growth and operational excellence. With 4+ years of experience, I excel in:
- Product Strategy
- Program Planning, execution and delivery
- Cross-functional team Leadership and collaboration.
- Stakeholder management and communication.
- Agile methodologies and lean principles
- Data- driven decision making and analytics
Overview
4
4
years of professional experience
1
1
Certification
Work History
Product Manager
Tata Consultancy Services
Mumbai
08.2023 - Current
- Led cross-functional teams to deliver projects on time and within budget.
- Integrated agile methodologies for enhanced adaptability.
- Cultivated relationships with key stakeholders for program support.
- Set milestones and objectives based on stakeholder input.
- Built and led teams to meet project goals.
- Collaborated with stakeholders to manage strategic initiatives.
- Developed strategic plans with clear objectives and milestones.
- Promoted best practices in project management for continuous improvement.
- Enhanced customer satisfaction through clear communication of goals.
- Identified business needs through customer and client interactions.
- Participated in vendor selection and management.
- Coached team members on productivity and goal achievement.
- Applied Lean Six Sigma and agile methodologies in program management.
- Managed system life cycle to deliver high-quality systems.
- Recruited, hired, and mentored employees to foster engagement.
- Reduced waste and aligned department with sales and profit targets.
System Administrator
Tata Consultancy Services
Mumbai
08.2020 - 07.2023
- Enhanced operational efficiency by identifying and resolving issues through system monitoring, reducing downtime.
- Improved issue resolution times by establishing effective communication between IT support and end-users.
- Streamlined troubleshooting with detailed documentation of system configurations and procedures.
- Facilitated smooth hardware and software upgrades with minimal user disruption.
- Worked with users to improve technology usability.
- Developed and implemented disaster recovery plans to minimize data loss.
- Created preventive maintenance schedules to reduce downtime and hardware faults.
- Adopted cost-effective solutions to enhance system performance.
- Prolonged equipment lifespan and reduced repair costs with proactive maintenance.
- Analyzed and resolved complex project server issues for enterprise and critical applications.
Education
MBA - Information Technology Project Management
NMIMS Code
Mumbai07-2024
Bachelor of Science - Computer Science
Mithibai College of Science
Mumbai05-2020
Skills
- Project Management
- Process Improvement
- Operations Management
- Agile Projects
- Stakeholder Communications
- Strategic Direction
- Organizational Performance
- Program Leadership
- Change Management
- Team Development
- Supply Chain Management
- Business Development
Accomplishments
I have been appreciated for my outstanding contribution in Tata Consultancy Services-
- Star of the Quarter Award- July 2024.
- Awarded the Contextual Master Award, in May 2022.
Certification
Dec 2023: Microsoft Certified: Azure Administrator Associate
Sep 2023: Microsoft Certified: Azure Fundamentals
July 2022: Google Cloud Ready Certifications
Timeline
Product Manager
Tata Consultancy Services
08.2023 - Current
System Administrator
Tata Consultancy Services
08.2020 - 07.2023
MBA - Information Technology Project Management
NMIMS Code
Bachelor of Science - Computer Science
Mithibai College of Science
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