CRM
Komal Puri
Floor Walker
East delhi
Summary
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Qualified Floor Walker with solid foundation in customer support. Successfully resolved numerous customer issues, contributing to high satisfaction rates. Demonstrated proficiency in problem-solving and effective communication.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Floor Supervisor
Supportaholic Technologies Pvt LTD
08.2020 - 05.2025
- I started there as a customer care executive and within a span of 1 year I became floor walker . Adding on to it, I gained an experience of 4 years of customer satisfaction as a floor walker.
- Held team meetings to gain feedback, provide updates and set policies.
- Streamlined daily processes for increased efficiency, implementing new procedures and best practices.
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized employee performance by conducting regular evaluations and providing constructive feedback.
Education
MBA - Human Resources
NMIMS
Mumbai, India 04.2001 -
Skills
- Customer satisfaction
- Performance improvements
- Team leadership
- Customer relations
- Computer skills
- MS office
- Email and phone communication
Software
VICI dial
Voip dialer
Exploring new places
- I like to explore hidden gems, though I am not that good at geography but still I would like to travel the whole world in this life only .
- Some places where I have went to are - Goa, Rishikesh, Manali, Rohtang Pass, Mussoorie, Kanatal, Mashobra, Kufri,Nanital.
- Exploring new places is not only about the expensive countries, it is also to keep my mind and body healthy too.
Timeline
Floor Supervisor
Supportaholic Technologies Pvt LTD
08.2020 - 05.2025
MBA - Human Resources
NMIMS
04.2001 -
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