Komal Singh

• Handling a team of 12 members, responsible for delivering PDF Spaces. PDF Spaces refers to a feature in Acrobat that transforms static files into interactive, AI-powered knowledge hubs. Collect documents, links, and notes to facilitate deeper insights and streamline collaboration; the target is to extend this to 9M users, which is the current AIA user base.
• Leading the backend of Acrobat PDF APIs, the Acrobat PDF APIs are designed to facilitate PDF document management and manipulation. It enables users to create, convert, and manage PDF documents programmatically.
• Improved engineering processes by streamlining workflows and implementing efficient project management techniques.
• Identified areas of improvement in existing systems, and created the process for performance analysis of the system in an automated way.
• Implemented quality control measures to reduce errors, resulting in increased customer satisfaction and repeat business.

• Managed Communication service, Campaign Manager, Product Feed and Segmentation engine. Team size : 15
• Campaign Manager is responsible for sending monthly 6.5bn+ promotional notifications through these channels Push, Inapp, Email, HTDW, Notif Center, WhatsApp, which can support RPS upto ~60K
• Campaign Manager contributes to 2.3% of the total Tokopedia orders equivalent to ~513996Mio TIV monthly
• Communication service serves the transactional notifications of Tokopedia which supports validating and sending monthly ~1.3bn+ notifications through these channels Push, Email, Notif Center, WhatsApp and SMS
• Segmentation Engine along with internal marketing is also used for running ads through external partners contributes to ~0.85% of the Tokopedia orders.

Technology used :

• Golang, Postgres, NSQ (message queue), Redis, GCP services (BigQuery, pubsub)

Responsibilities :

• Estimation, Sprint planning & Retrospective, Progress tracking, Risk planning, Coordination with different stakeholders and business teams

• Led personalization projects in notifications, established the journey pipeline, and automated campaigns within the Campaign Management System. Managed a team of 5 members
• Key results 29% higher orders and 25% more sessions, increased CVR by 7% and CTR by 1.1% .

Technology used :

• Golang, Postgres, NSQ, Redis, GCP services (BigQuery,GCS etc.), S3, etc.

Responsibilities :

• Involved in the development of the integrations.
• Involvement in designing, reviewing, deployment etc.
• Handled the technical queries of team members.

• Worked on building Campaign Management System from the Scratch and replacing Moengage for Tokopedia user engagement with 5 communication channels and segmentation.
• CM contributing to 20% of tokopedia total traffic
• Saved $400K annually (Replaced Moengage)

Technology used :

• Go, NSQ, Redis, Postgresql, Nginx

Responsibilities :

• Spec review, Analysis, Estimation, Development, Automation efforts for a feature.

• Worked on redesigning of the wynk architecture, taking it from monolith to micro-service architecture. To support a massive scale of ~5 million users serving ~60 million streams a day

Technology used :

• Java, Java Spring, Mongo, Maven, Redis, Ant, Cassandra.

Responsibilities :

• Took complete ownership of the services, followed the SDLC cycle to develop it. Spec review, Analysis, Estimation, Development, Automation efforts for a feature.

• Worked on Wynk Content Management System which enables the content availability and consistency for roughly 60 million songs and 2 million videos – which involved extraction, transcoding, processing and storage of ~3K songs/day .

Technology used :

• Java, Java Spring, Mongo, Ant, Solr, ActiveMQ, Apache Kafka, Redis.

Responsibilities :

• Coding, Testing and Debugging of the modules.
• Ensure the Successful implementation of the module.
• Monitor the Post Implementation effects on system