KOMAL SINGH
GURGAON,Haryana
Summary
Experienced professional with a strong background in airline ticketing, customer service, and B2B operations, seeking a challenging role in the dynamic travel and tourism industry. Dedicated to leveraging expertise to drive efficiency and enhance client satisfaction. Passionate about providing exceptional service and creating memorable experiences for travelers. Committed to staying updated on industry trends and technologies to deliver the highest level of service. Seeking an opportunity to contribute skills and knowledge to a forward-thinking organization in the travel and tourism sector.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Sr. Executive
Innowia BPM services Pvt Ltd
02.2024 - 02.2025
- Handling B2B all work
- Job responsibility to handle issuance, refunds, reissuance and waivers
- Customer satisfaction
- Handled travel agencies queries through multiple channel like E mail, calls and chats
- Dealing with Airlines for fares, medical waiver/Death waivers and etc
Team leader
Sprucefly Consulting (India) Pvt Ltd
05.2022 - 11.2023
- Profit and economic gain
- Customer satisfaction
- Employee happiness
- Product quality
- Organizational management
- Innovation
Senior Executive of US Ticketing
XcelServ Solutions PVT. LTD
GURGAON
10.2014 - 11.2021
- Processing issuance Reissue, Issuance, on Amadeus and Sabre
- I was doing QC for ticketing team
- Handling Debit memos/Credit memos
- Floor support, Training for new joiner
- Dealing with supplier, Airlines for fares, medical waiver/Death waivers and etc
- Handled customer queries through multiple channel like E mail, calls and chats
- Assisting customer with the flight booking, issuance and exchanges
Senior Ticketing Executive
IBM DAKSH (MAKE MY TRIP)
02.2011 - 09.2013
- Worked with IBM at Make My Trip process as a Senior Ticketing Executive in US Operations
- Processing refund on Amadeus, and Sabre
- Processing issuance Reissue, Issuance, on Amadeus and Sabre
- Communication, coordination and analysis skills
- Dealing with all reservations related queries and booking
- Direct dealing with all the Airlines for travel bookings
- Dealing with the airline to resolve all the PNR
Travel Boutique Online
09.2009 - 09.2010
- Worked on portal, making booking, check fares
- Worked on Holidays packaged
Education
Bachelor of Science - Information Technology
Guru Nanak Dev University
Senior Secondary Education -
Khalsa College
INDIAMatriculation - undefined
Punjab School Education Board
Skills
Performance Enhancement
Mail handling
Procedure implementation
Growth planning
Accomplishments
- Won Declamation competition.
- Two prizes won in Handball.
- Two times won talented star achievements awards from IBM.
Attributes
- Good communication Skills
- Goal oriented.
- Self-motivated.
- Positive Attitude.
Personal Information
- Father's Name: Gurdial Singh
- Mother's Name: Nirmal Kaur
- Date of Birth: 04/14/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Sr. Executive
Innowia BPM services Pvt Ltd
02.2024 - 02.2025
Team leader
Sprucefly Consulting (India) Pvt Ltd
05.2022 - 11.2023
Senior Executive of US Ticketing
XcelServ Solutions PVT. LTD
10.2014 - 11.2021
Senior Ticketing Executive
IBM DAKSH (MAKE MY TRIP)
02.2011 - 09.2013
Travel Boutique Online
09.2009 - 09.2010
Matriculation - undefined
Punjab School Education Board
Bachelor of Science - Information Technology
Guru Nanak Dev University
Senior Secondary Education -
Khalsa College
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