KOMMURI RAGHU SHEKAR
Hyderabad
Summary
Results-driven Senior Operations Manager recognized for delivering exceptional productivity and operational efficiency. Expertise in strategic planning, process improvement, and team leadership drives successful project execution. Strong communication and problem-solving skills ensure seamless operations and effective team collaboration. Committed to fostering a high-performance culture while continuously optimizing processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior Operations Manager
Jio mart reliance
Hyderabad
02.2022 - 04.2024
- Experienced and results-driven Fulfillment Manager with a proven track record of optimizing fulfillment operations, managing costs effectively, and leading teams to achieve operational excellence.
- Possesses strong leadership skills, strategic thinking abilities, and meticulous attention to detail to ensure seamless execution of fulfillment processes.
- Thrives in fast-paced environments, and excels in problem-solving to drive efficiency and enhance customer satisfaction.
- Oversaw end-to-end fulfillment operations, ensuring timely and accurate processing of orders, while maintaining high quality standards.
- Developed and implemented cost-effective strategies to optimize fulfillment processes, resulting in a reduction in operational costs.
- Led a team of 600+ fulfillment associates, providing guidance, training, and support to maximize team performance and productivity.
- Collaborated with cross-functional teams, including procurement, logistics, and customer service, to streamline processes and improve overall efficiency.
- Implemented inventory management techniques to minimize stockouts and excess inventory, resulting in an improved inventory turnover ratio.
- Established and nurtured relationships with key vendors and suppliers to negotiate favorable terms, and ensure timely delivery of goods.
- Utilized data analysis tools to track key performance indicators (KPIs), and identify areas for improvement, leading to enhanced decision-making and operational efficiency.
- Spearheaded process improvement initiatives to improve speed in operations.
- Maintained a customer-centric approach, addressing customer inquiries and concerns promptly, to ensure a positive fulfillment experience.
- Key Skills: Rock Star Manager For Best Load Time Restaurant, Best Launch Manager At Jio Mart
Operations Manager II
Amazon Transportation Services
03.2017 - 04.2021
- Spearheaded and managed all functions of the delivery center to ensure seamless implementation of processes to meet customer requirements
- Ensured strict adherence to safety procedures and programs at all times
- Reviewed and analyzed station CPS (Cost per Shipment) performance, and devised short and long-term goals to address any cost per shipment deficiencies
- Expedited freight delivery with a strong emphasis on safety for all customers
- Effectively communicated procedures, rules, directives, and methods to the team, fostering motivation and building strong working relationships with service partners, peers, and cross-functional teams
- Maintained a professional, clean, and safe working environment at the station facility
- Ensured adequate bandwidth in the delivery team to efficiently manage peak time deliveries
- Fostered close engagement with the delivery team, cultivating a highly motivated and performance-driven workforce
- Implemented continuous improvements in the delivery process to achieve sustained high levels of performance through enhanced quality standards, waste reduction, and streamlined work processes
- Held responsibility for the safety and security of the delivery center assets and HR, including inventory and cash management
- Monitored station operations to ensure optimal performance across all key metrics as defined in the station scorecard
Store Manager
Avenue Supermarts Limited D-Mart
03.2016 - 03.2017
- Company Overview: Avenue Super Marts D-Mart
- Played a pivotal role as Store Manager handling 85000 sft store with 300 to 350 man power with different departments
- Handling Customers with different profiles handling complete store processes with different merchants, vendors and different man power agencies
- Taking care of store audits like process audit, food safety audit and fire audit and ensure all are in place for achieving goals defined by company
- Taking care of pilferage of the store and handling less losses to the company to ensure no pilferage is been taken care according to company norms
- Avenue Super Marts D-Mart
Deputy District Manager
Jubilant Food works Ltd - Domino's pizza India
02.2007 - 03.2016
- Led the establishment of new outlets in untapped cities, resulting in the successful opening of over 6 profitable restaurants across Telangana and Andhra Pradesh
- Implemented a Dynamic Variable Cost Model, GPS Delivery Mechanism, and Night Delivery, leading to improved operational efficiency and customer satisfaction
- Mentored and developed high-performing Business and Function Heads, contributing to their effective performance and growth within the organization
- Achieved the title of International Manager of the Year 2011 by Domino's Pizza International, recognizing exceptional leadership and performance
Education
MBA/PGDM - Operations
ISBM
01.2017
B.Com - Commerce
Osmania University
01.2006
SSC - English
KPHS
01.2000
Skills
- Fulfillment Operations Management
- Cost Management and Optimization
- Team Leadership and Development
- Process Improvement and Optimization
- Supply Chain Management
- Inventory Management
- Vendor Relationship Management
- Cross-functional collaboration
- Data analysis and decision-making
- Customer Satisfaction Enhancement
Certification
- Rolex Award For Level 1, 2 And 3
- CEO's Champions Club
- Last Mile League For HYDO Station
- Early Morning Delivery Champ For East And Central
- Coach The Coach
Projects
Launched ZBRI, 1492 Days, Launched ZBRI (Zonal based routing system) have been successfully launched in both cities Hyderabad and Kolkata markets. Ensure all the package segregation to be happened by system for proper routing of the pincodes which enables associates to deliver the packages to customers more faster before estimated arrival. NEW FC LAUNCH, 9 Months, Successfully led the NEW Fulfillment Center LAUNCH project, delivering it within a 9-month timeframe while adhering to the budget and quality standards. Implemented efficient project management strategies resulting in a 120% increase in productivity and a 15% reduction in overall project costs. Streamlined the project timeline, resulting in a 30% decrease in project completion time, while maintaining high quality standards.
Hobbies and Interests
- Watching Local Language Web Series
- Spending Time In Park
Languages
- English, Hindi & Telugu.
Timeline
Senior Operations Manager
Jio mart reliance
02.2022 - 04.2024
Operations Manager II
Amazon Transportation Services
03.2017 - 04.2021
Store Manager
Avenue Supermarts Limited D-Mart
03.2016 - 03.2017
Deputy District Manager
Jubilant Food works Ltd - Domino's pizza India
02.2007 - 03.2016
- Rolex Award For Level 1, 2 And 3
- CEO's Champions Club
- Last Mile League For HYDO Station
- Early Morning Delivery Champ For East And Central
- Coach The Coach
MBA/PGDM - Operations
ISBM
B.Com - Commerce
Osmania University
SSC - English
KPHS
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