KONARK GOYAL

• Managed over 70 clients
• Monitored metrics and developed actionable insights to improve efficiency and performance.
• Managed successful negotiation of long-term contract renewals with franchise owners and sales affiliates.
• Delivered expert support and counsel to independent promotional product distributors focused on boosting sales and gross profits.
• Facilitated penetration of key accounts via strategic planning initiatives.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
• Created customer support strategies to increase customer retention.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

• Brought in business from all over India through cold/warm calling.
• Generated revenue of 32 lakhs in 12 months.
• Maintained relationships with customers and generated more than 7 lakhs through references.
• Supervised sales team of 10 people, stepping in to support employees and deliver smooth sales processes for clients.
• Implemented processes to improve the top line
• Pushed Udayy's revenue to new levels.

Starting out as Business development manager with sole goal of onboarding properties on oyo platform albeit within a short span the role expanded to managing the partners and help in maintaining the smooth flow of business. The role required:-

• Onboarding new partners.
• Established relationships with distraught customers to promote growth and retention.
• Tackled operational challenges faced by partners, cross -functional teams and ensured adherence to all OYO procedures and guidelines.
• Financial disputes settlement through negotiations.
• Maintained balance in inventory growth and demand to ensure optimization of revenue and cost.
• Drove business growth at the properties by engaging in discussions with partners to implement processes that improved overall guest experience.
• Maintained comprehensive knowledge of marketplace and competitors to develop marketing and sales strategy to maximize supply numbers and to maintain existing stock.
• Developed a portfolio of 30+ properties in just 4 months

Worked as Business Development Associate in different markets of Noida, Delhi and Haryana(Jind, Jhajjar and Kaithal)..

• Implementing enhanced sales techniques.
• Managed over 70 customer calls per day
• Idea was to promote healthy way of learning amongst the school going demographic by making parents aware of undetected fallacies in learning pattern of their children.
• Established revenue stream from the region