Kartheek Konchada
Vijayawada
Summary
Results-driven professional with extensive experience at Amazon Web Services, excelling in operational excellence and data reporting. Proven ability to enhance process efficiency through advanced Excel skills and effective communication. Adept at collaborating across teams to ensure compliance and quality, while consistently delivering timely resolutions in fast-paced environments.
Overview
4
4
years of professional experience
Work History
ML Data Associate II
Amazon Web Services
Bangalore
10.2024 - Current
- Executed end-to-end operational tasks, including data entry, annotation, validation, and documentation review for AI model training.
- Managed onboarding and assignment allocation for new annotation projects, ensuring accurate documentation and updates.
- Collaborated with QA, workflow managers, and tool developers to facilitate smooth operations and swift issue resolution.
- Maintained detailed internal trackers and dashboards in Excel to monitor task status and quality metrics.
- Compiled routine and ad hoc reports on productivity and error trends utilizing Excel functions like Pivot Tables and VLOOKUP.
- Conducted data quality audits, flagged anomalies, and implemented necessary corrections to meet project standards.
- Responded promptly to internal queries and escalations via chat and email, ensuring professional communication.
- Utilized internal ticketing platforms to log and resolve annotation-related issues while meeting SLA timelines.
Senior Assistant Service Delivery Coordinator
DXC Technology
Chennai
11.2021 - 04.2023
- Managed end-to-end IT hardware asset lifecycle using HPAM and ServiceNow, ensuring data accuracy and compliance.
- Collaborated with IT, finance, and service desk teams to facilitate timely service execution and resolve asset queries.
- Conducted routine audits to validate asset data quality and adherence to internal policies.
- Generated monthly billing and performance reports using advanced Excel tools like Pivot Tables and VLOOKUP.
- Provided support via ServiceNow ticketing system, resolving customer issues within SLA while escalating complex problems.
- Responded to end-user queries through chat, email, and phone, ensuring clarity and timely resolution.
- Participated in process improvement projects, contributing to enhanced efficiency and cost savings.
- Completed certifications in ITIL basics and Kaizen methodology, improving operational skills.
Education
B.Sc - Computer Science
P.B. Siddhartha College Of Arts And Science
India04-2021
Intermediate - MPC
P.B. Siddhartha College Of Arts And Science
India04-2018
SSC -
S. P. S. M. C High School
India05-2016
Skills
- Operational Excellence: End-to-end process execution, documentation handling, SLA tracking, and case monitoring
- Data & Reporting: Proficient in Excel (Pivot Tables, VLOOKUP, conditional formatting), report generation, and performance tracking
- Communication: Strong verbal and written communication via chat, email, and phone; experienced in query handling and issue escalation
- Collaboration & Coordination: Cross-functional teamwork with QA, project leads, and support teams to ensure seamless operations
- Tools & Platforms: ServiceNow, internal ticketing systems, Microsoft Office Suite (Excel, Outlook, Teams, SharePoint)
- Quality & Compliance: Data auditing, validation, and process adherence for accuracy and consistency
- Process Improvement: Proactive in identifying inefficiencies, suggesting optimizations, and supporting documentation updates
- Time Management: Effective multitasking and deadline adherence in high-volume, fast-paced environments
Accomplishments
- Secured NSS 'A' Grade at College level.
- Secured NCC 'A' Grade at school level.
Languages
- Telugu
- English
Hobbies and Interests
- Watching Cricket
- Browsing Internet
- Travelling
Personal Information
- Father's Name: Konchada Adi Narayana
- Date of Birth: 02/05/00
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
Timeline
ML Data Associate II
Amazon Web Services
10.2024 - Current
Senior Assistant Service Delivery Coordinator
DXC Technology
11.2021 - 04.2023
B.Sc - Computer Science
P.B. Siddhartha College Of Arts And Science
Intermediate - MPC
P.B. Siddhartha College Of Arts And Science
SSC -
S. P. S. M. C High School
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