Konde Supriya
Hyderabad
Summary
Dynamic professional with a proven track record at Foundever India Pvt Ltd, excelling in technical support and recruitment. Expert in MySQL and renowned for exceptional customer service skills. Achieved significant improvements in support response times and recruitment processes, demonstrating critical thinking and a commitment to excellence. Resourceful professional in technology support, known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, software installation, and network configuration. Excel at communication, problem-solving, and adaptability, ensuring seamless tech support experiences.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Foundever India Pvt Ltd
Hyderabad
08.2022 - 12.2024
- Supported customers with online billing, access, and account issues.
- Guided customers through step-by-step solutions in a clear and concise manner.
- Resolved escalated customer service issues in a timely manner.
- Participated in after-hours on-call rotation for critical support needs.
- Stayed abreast of latest software developments to enhance job knowledge.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Participated in special projects as assigned by management team.
- Oversaw daily performance of computer systems.
- Managed household errands and other essential duties.
Recruiter
Foundever India Pvt Ltd
Hyderabad
- Participated in local job fairs and recruitment events for prospective hiring.
- Updated and maintained candidate records in the recruitment database.
- Hired employees and processed hiring-related paperwork.
- Negotiated salary and benefits packages with candidates.
Education
B-Tech Computer Science - Computer Science
Pallavi Engineering College
Hyderabad01-2021
Higher School of Secondary Education -
New Era Jr College
Hyderabad01-2017
Sujatha High School
Hyderabad01-2015
Skills
- MySQL
- HTML
- C, Python programming
- Critical thinking
- Soft skills
- Customer service expert
- Technical support
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Telugu
Advanced (C1)
C1
Affiliations
Major Project Database: MySQL HTML
Mini Project: Driver Drowsiness
Major Project: Covid19 Future Forecasting
Certification
PYTHON
HTML
Timeline
Technical Support Representative
Foundever India Pvt Ltd
08.2022 - 12.2024
Recruiter
Foundever India Pvt Ltd
B-Tech Computer Science - Computer Science
Pallavi Engineering College
Higher School of Secondary Education -
New Era Jr College
Sujatha High School
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