Dedicated Associate Software Engineer with strong skills in Customer Support, SLA Management, and Incident Management. Proven track record of resolving customer issues efficiently, maintaining high satisfaction rates.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Associate Software Engineer
konuri harichandra prasad
ongole
01.2022 - 07.2025
Worked on the H&M project at Tata Consultancy Services.
Provided customer support through email and chat
Resolved customer queries and issues in a timely manner.
Managed customer requests while meeting SLA and quality standards.
Worked with internal teams to resolve customer concerns.
Maintained accurate records of customer interactions.
Ensured high customer satisfaction by providing professional and timely support
Education
High School Diploma -
Bhashyam Public School
Tangutur
07-2015
Skills
Customer Support
Azure Monitoring
Incident Management
Ticket Management
SLA Management
Problem Solving
Communication Skills
Microsoft Excel
Languages
English
Advanced (C1)
C1
Telugu
Native
Native
Tamil
Upper Intermediate (B2)
B2
Certification
Microsoft Azure Fundamentals(AZ-900) TCS Internal Training Certificate