Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
Affiliations
Timeline
Generic

KONURI HARICHANDRA PRASAD

ongole

Summary

Dedicated Associate Software Engineer with strong skills in Customer Support, SLA Management, and Incident Management. Proven track record of resolving customer issues efficiently, maintaining high satisfaction rates.

Overview

1
1
Certification
3
3
years of professional experience

Work History

Associate Software Engineer

konuri harichandra prasad
ongole
01.2022 - 07.2025
  • Worked on the H&M project at Tata Consultancy Services.
  • Provided customer support through email and chat
  • Resolved customer queries and issues in a timely manner.
  • Managed customer requests while meeting SLA and quality standards.
  • Worked with internal teams to resolve customer concerns.
  • Maintained accurate records of customer interactions.
  • Ensured high customer satisfaction by providing professional and timely support

Education

High School Diploma -

Bhashyam Public School
Tangutur
07-2015

Skills

  • Customer Support
  • Azure Monitoring
  • Incident Management
  • Ticket Management
  • SLA Management
  • Problem Solving
  • Communication Skills
  • Microsoft Excel

Languages

English
Advanced (C1)
C1
Telugu
Native
Native
Tamil
Upper Intermediate (B2)
B2

Certification

  • Microsoft Azure Fundamentals(AZ-900)
    TCS Internal Training Certificate

Accomplishments

  • Employee Appreciation Award

Affiliations

  • Blood Donation Camp Volunteer

Timeline

Associate Software Engineer

konuri harichandra prasad
01.2022 - 07.2025

High School Diploma -

Bhashyam Public School
KONURI HARICHANDRA PRASAD