Kopnamoni Shailaja
Hyderabad
Summary
Detail-oriented professional with a strong background in customer service, operational efficiency, and transaction management. Proven ability to streamline processes, ensuring accuracy and enhancing customer satisfaction.
Overview
10
10
years of professional experience
Work History
Aadhar Operator
Union Bank Of India
Hyderabad
03.2024 - Current
- Managed daily cash transactions and ensured accuracy in customer accounts.
- Assisted customers with account inquiries and provided prompt service.
- Coordinated with team members to streamline operational procedures effectively.
- Utilized banking software to update customer information and account status.
Activation Officer
Reliance Jio Infocomm
Hyderabad
08.2015 - 10.2020
- Managed daily activation processes for approximately 500 customers, ensuring smooth service initiation.
- Handled all aspects of mobile handling and sales, providing excellent customer service in a fast-paced environment.
- Gained experience in official work, SAP processes, computer work, and telecom activation of SIM cards.
- Resolved customer issues related to activation and service, ensuring high levels of patience and respect.
Education
Bachelor of Arts - Commerce
Indira Priyadarshini Degree College
Hyderabad08-2010
Commerce
Nava Chaitanya Junior College
Hyderabad03-2006
Sri Savitri High School
09-2002
Skills
- Banking software
- Customer account management
- Data entry accuracy
- Transaction handling
- SIM activation process
- Customer relationship management
Languages
English
Beginner
A1
Timeline
Aadhar Operator
Union Bank Of India
03.2024 - Current
Activation Officer
Reliance Jio Infocomm
08.2015 - 10.2020
Bachelor of Arts - Commerce
Indira Priyadarshini Degree College
Commerce
Nava Chaitanya Junior College
Sri Savitri High School